Compliance Customer Success Manager
About Us
We're a fast-growing YC-backed startup using AI to simplify complex labor compliance processes for energy, infrastructure and other construction projects. Our platform automates prevailing wage and apprenticeship compliance audits, significantly reducing errors and administrative workload. We empower clients to confidently navigate audits, maximize federal funding, and accelerate the industrialization boom in the US.
Role Overview
We’re looking for a proactive, detail-oriented Account Manager to help clients successfully manage onboarding and ongoing usage of our AI-powered prevailing wage platform. Prior experience in prevailing wage and apprenticeship / construction is preferred. We provide robust training and ongoing support to ensure your success. This role is perfect for someone eager to learn and grow quickly in a startup environment, with opportunities to advance into leadership roles as we scale.
Responsibilities
Serve as the primary client contact, clearly communicating compliance processes and requirements.
Manage key activities, including coordinating payroll documentation collection from subcontractors to ensure successful audits.
Utilize our AI-driven platform to track compliance documentation, monitor client progress, and generate accurate reports for internal and external stakeholders.
Identify potential compliance risks proactively and collaborate with our internal team to address them effectively.
Provide thoughtful feedback to enhance platform functionality and user experience.
Qualifications
3+ years of experience in detail-oriented, client-facing roles.
Strong organizational, communication, and multitasking skills.
An adaptable learner comfortable quickly mastering new software tools.
Highly dependable and capable of independently managing multiple projects.
Nice to Haves
Familiarity with the Davis-Bacon Act (prevailing wage)
Understanding of labor compliance processes, construction, and other physical industries
Benefits
Competitive salary and meaningful equity
Medical, dental, and vision insurance.
Flexible, remote-friendly work environment
Career growth opportunities including potential leadership roles
3+ years client-facing experience, strong organization and communication, quick software learner, dependable, experience with prevailing wage/Davis-Bacon and construction preferred.
Key Responsibilities
- serving clients
- managing documentation
- identifying risks
Job Details
- Category: Customer Service
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — United States
- Salary: USD 100,000 – 130,000 / year
- Languages: English
Benefits
- Visa sponsorship
About Dili
A startup that automates labor compliance and prevailing wage audits using AI to support construction and infrastructure projects. — Industry: Information Technology