Concierge

Work from home Full-time role Hiring

Location: Remote

About The Job

TileBar is an innovative industry leader transforming the tile, interiors and surfaces market in the United States. As a rapidly growing company, we are redefining how homeowners and designers shop for projects. With an ambitious vision to lead the multi-billion-dollar tile category, we are seeking a service-driven professional to join our dynamic team. In this role, you will play a vital part in our growth trajectory.

We are seeking an enthusiastic and service-driven individual to join TileBar as a remote Concierge. This Customer Service & Sales Support role is a vital partner to our Sales Representatives, helping deliver a seamless client experience across our showrooms. You will serve as a remote point of contact for clients and showroom teams, providing customer service, product information, order coordination, and administrative support by phone, email, and virtual communication tools.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

Customer Experience

Create a warm, welcoming, and professional first impression over the phone, by email, and through virtual client interactions.

Coordinate showroom appointments and connect clients with the appropriate sales representative based on their project needs.

Promptly respond to client inquiries, provide timely updates, and follow through on open requests to ensure a positive and solution-oriented experience.

Sales & Order Support

Assist sales representatives remotely with sample requests, quoting, order placement, tracking, and returns.

Maintain detailed records of customer interactions in the CRM system to ensure seamless account management.

Product & Project Knowledge

Develop and maintain a strong understanding of TileBar’s product offerings, systems, and services to provide accurate and expert information in support of the client’s needs and inquiries.

Team Collaboration

Work closely with showroom staff and internal teams through phone, email, and virtual collaboration tools to uphold brand standards and exceed client expectations.

Collaborate across departments to ensure efficient order processing and timely delivery.

Coordinate client handoffs and follow-up tasks with showroom teams, ensuring clear communication and continuity of service.

Brand Representation

Represent TileBar with professionalism and positivity, embodying our values, vision, and dedication to exceptional service.

Contribute to our friendly, knowledgeable, and service-driven culture.

Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

2–3 years of relevant customer service or sales support experience.

2+ years of industry experience, preferably in Tile, Natural Stone, Textile, Furniture, Building Materials, or Supply Chain industries preferred.

Experience working with Commercial Contractors and knowledge of logistics and supply chain operations.

Skills & Competencies

Proficiency in CRM systems (required).

Strong time management skills with the ability to multitask across multiple projects.

Excellent interpersonal, de-escalation, and problem-solving skills.

Ability to work independently in a remote environment while collaborating effectively with team members across departments.

Additional Requirements

Availability to work assigned customer service hours, including weekends and evenings as needed to support showroom operations.

Reliable internet access and a quiet, dedicated workspace suitable for handling client calls and confidential customer information.

Ability to remain responsive during scheduled working hours, attend virtual team meetings, and manage priorities with minimal supervision.

Talent Standards for Success

At TileBar, how we work matters as much as what we achieve. In this role, success will also be measured by how consistently you demonstrate TileBar’s five Talent Standards.

Results Ownership & Accountability

Takes ownership of responsibilities and outcomes, communicates proactively, manages commitments and deadlines responsibly, follows through, and addresses risks or issues that may impact results.

Collaboration & Team Contribution

Works well with others, supports team and company goals, shares information appropriately, and builds productive relationships with colleagues, leaders, and cross-functional partners.

Organizational Mindset

Understands how individual work, decisions, and priorities affect other people, teams, customers, and the broader company. Balances role-specific responsibilities with what supports the best overall outcome for TileBar.

Adaptability & Continuous Improvement

Adapts to changing priorities, learns new ways of working, remains open to feedback, and looks for opportunities to improve processes, outcomes, and how work gets done.

Judgment & Problem Solving

Uses critical thinking and sound judgment to solve problems, manage priorities, make informed decisions, and know when to act independently, involve others, or escalate.

About TileBar

At TileBar, we are committed to fostering a workplace that embraces and celebrates diversity, equity, and inclusion. We believe that a diverse and inclusive workforce not only enhances our ability to innovate and succeed but also creates a more enriching and supportive environment for our employees.

TileBar is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of their race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, age, disability, or veteran status.

Benefits

At Soho Studio/TileBar, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance, and Short-Term Disability in addition to a Company match on 401K. Our employees also receive Paid Time Off (PTO), Holidays, and Personal Days.

Compensation

$60,000 - 65,000 per year

Actual compensation is based on multiple factors that are unique to each candidate, including but not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.

2-3 years customer service or sales support experience; 2+ years industry experience preferred; CRM proficiency required; reliable internet and dedicated workspace; availability for weekends and evenings as needed.