Connections Coordinator

Job Title: Connections Coordinator Department: Marketing Operations Reports To: Marketing Operations Director Revised Date: October 2026 FLSA Status: Non-Exempt Position Summary The Connections Coordinator turns interest in BCH into meaningful next steps. As an initial point of contact for people who respond to BCH’s digital outreach, register for events, or ask questions online, the coordinator uses HubSpot and approved BCH scripts to understand each person’s interests, answer first-level questions, and route qualified inquiries to the appropriate internal team. The role also supports outbound event invitations, event follow-up, church engagement, and scripted donor communications in coordination with the Advancement team. Accurate CRM records, timely responses, and thoughtful handoffs help ensure that no inquiry is overlooked. Qualifications: Required - Personal relationship with Jesus Christ, active involvement in a local church, and agreement with BCH’s statement of faith and mission. - Strong customer service and hospitality mindset, treating each person who contacts BCH as a guest to welcome. - Warm, clear communication skills by phone, email, and text, with comfort making outbound calls to people not previously known. - At least one year of experience in customer service, inside sales or sales development, admissions, a call center, church guest services or connections ministry, or similar people-facing work. - Ability to follow scripts and defined processes while communicating naturally and sincerely. - Strong organization, reliability, and ability to maintain accurate records in a customer relationship management (CRM) system. HubSpot experience is preferred; experience with another CRM and ability to learn new systems are welcome. - Ability to