Connectivity - Implementation Manager
Location(s)
Logan, UT, USA; Salt Lake City, UT, USA; USA
About Onboard Onboard by Conservice is a tech-enabled bulk internet management service built for multifamily and single-family rental property owners. We manage the complete internet program lifecycle, from ISP contracting through resident enrollment, property management system (PMS) integration, and post-launch handoff, enabling property owners to deliver premium connectivity amenities without the operational complexity.
The Role In this role, you will act as a project manager and delivery owner of bulk internet service implementations. You will serve as a trusted connectivity advisor to property owners, executive stakeholders, and site teams. You will leverage administrative support, ISP partner management, and cross-functional collaboration to drive project timelines, enforce scope boundaries, and ensure successful go-live launches.
Location: United States (Remote / WFH, with infrequent travel) Reports To: Implementation Team Lead / Director of Professional Services
Core Objectives & Responsibilities
- Project Ownership: Manage multiple concurrent property implementations from contract execution through property management system (PMS) integration, resident communications, go-live, and Account Management handoff.
- Time-to-Market Optimization: Drive internal and external stakeholders to compress contract-to-go-live cycles, maintaining focus on predictable go-live dates that unlock property revenue and program value.
- Task Execution & Delegation: Own the execution of backend administrative tasks through a mix of self-performance and delegation to administrative support staff, auditing admin output, verifying task completion, and remaining fully accountable for project quality and outcomes.
- Client Leadership & Scope Protection: Serve as the authoritative internet connectivity advisor for property leadership. Drive direct, outcome-focused client communications, set clear operational boundaries, and firmly prevent scope creep or unapproved custom requests.
- Cross-Functional Alignment: Partner seamlessly with internal departments, including Sales/Solution Consulting, Internet Provider Relations, Resident Marketing, and Account Management.
- Data Integrity & Oversight: Ensure 100% accuracy between account records, property level contracts, provider contracts, Salesforce records, and internal admin systems to achieve clean financial audits prior to project handoff.
- KPI Excellence: Consistently meet or exceed core team performance metrics, including Time-to-Launch, Go-Live Date Reliability, Post-Go-Live Handoff Speed, Onboarding CSAT, and Communication SLAs.
Compensation & Benefits
- Competitive salary and performance-based bonus
- Health, dental, vision, and HSA
- 401(k) with company match
- Basic life & AD&D coverage
- PTO in accordance with the company’s current PTO plan
- Holiday pay in accordance with the company’s current paid holiday schedule
Requirements
Ideal Qualifications
- 2+ years of project management, customer success, or professional services
- experience in Telecommunications (internet connectivity), Property Management, or PropTech.
- Proven track record of managing high-volume, concurrent project pipelines without sacrificing quality or stakeholder alignment.
- Demonstrated ability to speak with authority, negotiate skillfully, push back tactfully against demanding client requests, and manage conflict calmly.
- Proficiency with project workflows, Salesforce CRM, AI workflow automation, and data analysis using spreadsheets (Excel/CSV charge reconciliation).
- Exceptional organizational and professional communication skills.
- Personal attributes: Highly motivated, proactive, driven, results-oriented, agile, empathic, and curious.
- Bonus: Familiarity with Bulk Internet Contracts or Property Management Systems (PMS) such as Yardi, RealPage, AppFolio, or Entrata.
- Travel: Infrequent domestic travel (5-10%) may be required for team offsites, key client engagements, or industry events.
2+ years project management, customer success, or professional services experience in telecommunications, property management, or PropTech; Salesforce CRM, AI workflow automation, spreadsheet data analysis; strong communication and conflict management; infrequent travel.
Key Responsibilities
- managing implementations
- driving project timelines
- ensuring data integrity
Skills & Tools
Salesforce CRM, AI workflow automation, Microsoft Excel, CSV
Job Details
- Category: Project and Program Management
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — Logan or Salt Lake City or United States
- Languages: English
Benefits
- 401k matching
- Generous paid time off
- Retirement plan
About Conservice LLC
A tech-enabled bulk internet management service for multifamily and single-family rental property owners. — Industry: Information Technology