Consumer Processor

NOTE: This role is open to sit in any location across our footprint This position will support Consumer Loan Officers in the loan origination process with an emphasis on post-application functions. Other responsibilities will include assisting with applications, closing and general loan file maintenance and servicing as needed.

Requirements

Job Responsibilities Post Closing File Management - Board loan to core system - Fund loan as instructed on Closing Disclosure - Deliver loan to investors - Board participations to system when funding received from investors - Track and update Final Title Policies Application Processing - Receive loan set up instructions - Complete Loan Estimate and provide to client within required timeframe - Order appraisals, title work, flood certification, mortgage insurance and verification as instructed on loan set-up sheet - Process rate locks Closing File Management - Maintain file in anticipation of closing - Communicate with Loan Officers, title companies, insurance companies as necessary - Order Payoffs - Prepare Closing Disclosure and ensure provided to client in required timeframe - Prepare closing documents and print closing packages for loan officer/title companies - Support Loan Officer during closing as needed Miscellaneous Loan Processing Tasks - Process unoriginated files (denials, withdrawals, etc.) - Ensure appraisals are provided to customers - Provide support to Loan Officers - Complete Quality Control audits as requested from investors Other Duties as Assigned Competencies Required Adaptability - The degree to which one demonstrates openness to change and new ideas. - Adjust to changing work requirements - Respond to new situations Initiative - The ability to perform job responsibilities independently and responsibly. - Proactively complete tasks - Solve problems - Improve processes - Enhance products Attention To Detail - The level at which tasks are performed carefully, accurately, and in accordance with specific instructions. - Consistency of work quality - Compliance with standards, requirements, and expectations - Tracking of numerical data and detailed organizational information - Careful application of grammar, spelling, and punctuation rules. Customer Relations - The degree to which customer service and professional rapport is demonstrated in the day-to-day business environment. - Abide by established quality customer service levels - Attentive to internal and external customer needs Productivity - The level of work output or efficiency as compared to a standard or compared to others. - Uses time and resources well - Meets established deadlines Teamwork and Cooperation - The degree to which individuals promote a collaborative, cooperative, and productive working environment. - Demonstrates sensitivity - Promotes working together - Provides support - Respectful of others