( Contact Centers Manager ) Remote Jobs Airlines, United Airlines Remote Custome
Contact Centers ManagerLocation:Chicago, IL (Remote) |Employment Type:Full Time |Salary:$20–$30 per hour (or $87,820–$128,810 annually, depending on experience and qualifications)ResponsibilitiesDrive all aspects of contact center operations, ensuring functional execution across customer loyalty, quality, income, and service delivery.Lead daily activities for Reservations, Chief, Web Backing, Mileage, Advanced Informing, and other call center functions.Coordinate with inbound partners to maintain cycle compliance and advance operational improvements.Conduct monthly reviews of on‑site cycles and execution performance.Build and maintain relationships with external partners and internal stakeholders to support business needs and service delivery.Identify opportunities for process improvement and implement solutions using available resources and tools.Plan and execute weekly, monthly, quarterly, and annual business audits.Travel to contact center locations as required (approximately 50% of time, including domestic and international sites).QualificationsMinimum of four years of related education or experience.3–5 years in contact‑center operations leadership.5 years of experience in call‑center quality review and execution.Strong logical, critical‑thinking, and verbal communication skills.Proficiency in Microsoft Office (Excel, Word, PowerPoint).Knowledge of call center processes and activities.Legal authorization to work in the United States without sponsorship.Dependable, team‑oriented, and results‑driven attitude.BenefitsCompetitive salary and benefits package as required by state regulations. Additional benefits and details are reviewed on a case‑by‑case basis.#J-18808-Ljbffr Apply To This Job