Coordinator
Who We Are Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We Do First American is seeking an experienced professional with exemplary customer service, communication and organizational skills to coordinate and track demanding commercial transactions involving multiple properties on a National Level. The Title Coordinator will be responsible for working with multiple national and strategic global teams to coordinate the completion of title and escrow processes and will serve as the main point of contact between our support teams and NCS frontline operations.
What You'll Do
Organizes large commercial transactions in a fast paced production environment Establishes and monitors delivery timelines for large commercial multi-site transactions, proactively communicating risks, delays and escalations as needed Responds to, and supports First American Title, NCS Offices with their Title Requests and queries in a timely and efficient manner through various channels including, email, phone and our customer service platform Act as a point of contact representing the Back Office production teams to our internal clients and partners Establish delivery timelines for large Commercial Multi Site Transactions. Act as a subject matter expert for back office title production relating to multiple property transactions Draft new procedures, policies, and training materials as needed Direct and Instruct teams found in strategic global locations Ensure established procedures are followed, implementing new ones as needed Promote continuous improvement in efficiency initiatives to enhance production and reduce costs Work with Production Supervisor and Operations Manager to track KPI reports. Anticipates and corrects trends which would compromise the achievement of our team’s targets What You'll Bring 2+ years experience/knowledge in the Real Estate Industry. 2+ years in a Customer Service role Demonstrates ability to independently prioritize competing demands, manage deadlines and communicate when support or escalation is needed Experience mentoring and training. Strong attention to detail Effective in a multi-disciplined and fast-paced team environment. Superior analytical and problem solving skills Must have a positive and helpful outlook towards high demanding customers. Excellent interpersonal and communication skills Proven ability to drive results Advanced proficiency and experience using Microsoft Office (Excel, Access, PowerPoint and Word) Exercises good judgment Salesforce Experience is a plus $20.32 - $29.97 Hourly This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act). First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
What We Offer
By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.