CPC Processor I, Customer Support

Job Description:

• Work an 8.5-hour shift scheduled between 8:00 AM and 9:00 PM EST, with the exact schedule determined by business needs
• Answer release-of-information telephone calls and inquiries accurately and promptly
• Conduct business on the telephone while maintaining excellent customer service
• Review, research, resolve, and respond to inquiries received by telephone, email, or written correspondence
• Document all calls, inquiries, and resolutions in appropriate software systems
• Follow department- and site-specific processes and procedures
• Meet and maintain productivity and quality assurance expectations
• Follow company policies and procedures
• Maintain strict confidentiality of information seen and heard within the role
• Maintain professionalism and rapport with coworkers and management
• Communicate problems, complaints, and incidents promptly to employees and management
• Perform work according to provided training, direction, and facility-specific procedures
• Attend mandatory employee meetings and training sessions when directed
• Maintain acceptable attendance and report to work as scheduled
• Perform other duties as assigned

Requirements:

• High school diploma or equivalent from an accredited institute recognized by the State Department of Education
• Friendly, professional manner of communication
• Good customer service skills
• Experience with a multi-line phone system is required
• Computer proficiency with MS Office at intermediate/advanced level
• One year of experience with MS Office would be beneficial
• Experience in data entry, medical records, health care, insurance claims processing, and proofreading/editing documents would be beneficial
• Ability to stay organized while working quickly
• Strong attention to detail
• Passing annual Introductory HIPAA examination
• Required to take and pass a 90-day ROI Certification course with a score of 85% or higher
• Ability to provide high-speed internet and a distraction-free remote work environment
• This job is not eligible for employment sponsorship

Benefits:

• Remote work arrangement
• High-speed internet connection required for remote work, subject to applicable expense reimbursement requirements (if any)
• Work environment free from distractions
• Post-offer health screenings and vaccinations as required by clients
• Reasonable accommodations for individuals with physical and mental disabilities
• Equal Employment Opportunity protections