Customer Care Representative
Description JOB SUMMARY - Working Location: Remote (must reside in the US) - Shift Information: Usually 8:00 am-4:30 pm, 8:30 am-5:00 pm, 10:00 am-6:30 pm, or 10:30 am-7:00 pm central time - Call Center and EPIC experience preferred. - Responsible for answering inbound customer service calls related to patient accounting questions. - When inbound call volumes are low incumbent may make outbound follow up calls on outstanding AR accounts. ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Others may be assigned. - Answer inbound customer service calls and make some outbound follow up calls in a professional, service oriented manner. - Answer the calls timely without drops/abandons. - Ascertain the reason for the call and assist the caller with their questions, concerns or problems with the focus on timely, first call resolution. - Document all actions during the call in proprietary software. - Escalation paths are well documented, in the event of necessity