Customer Care Representative
This is a remote position.
About the Company
Our client is a healthcare and wellness company focused on helping patients improve cognitive performance, longevity, and overall well-being through innovative and patient-centered care. Their team is committed to delivering a high-touch experience that makes every patient feel supported, informed, and cared for throughout their journey.
About the Role
Our client is seeking a compassionate, organized, and highly professional Customer Care Representative to join their growing team. This role is ideal for someone who thrives in a patient-focused environment, values long-term stability, and has previous experience working in healthcare, medical offices, wellness clinics, or patient coordination.
The Customer Care Representative will serve as a key point of contact for patients, ensuring they receive timely support, clear communication, and an exceptional experience from start to finish.
Key Responsibilities
Patient Support & Communication
- Respond to patient inquiries via phone, email, SMS, and chat in a timely and professional manner
- Provide compassionate and accurate assistance regarding services, appointments, and patient questions
- Ensure every patient interaction reflects empathy, professionalism, and care
- Follow up with patients to ensure a smooth and positive experience
Appointment Coordination & Administrative Support
- Schedule and confirm appointments accurately
- Coordinate patient intake, follow-ups, and internal communication with medical teams
- Maintain organized and accurate patient records in CRM/EMR systems
- Support administrative workflows and operational tasks as needed
Customer Experience & Problem Resolution
- Address patient concerns calmly and efficiently
- Escalate complex issues appropriately while maintaining excellent service standards
- Help improve processes and patient satisfaction through proactive communication
- Maintain confidentiality and professionalism when handling sensitive information
Requirements
- 2+ years of experience in customer support, patient care, medical reception, or healthcare customer service
- Previous experience in healthcare, wellness, telehealth, medical clinics, or related environments
- Excellent English communication skills (written and verbal)
- Strong organizational and multitasking abilities
- Comfortable using CRM systems, scheduling platforms, and digital communication tools
- High attention to detail and follow-through
- Ability to remain calm, empathetic, and solution-oriented in fast-paced situations
- Stable work history and interest in long-term career growth
Preferred Qualifications
- Experience supporting U.S.-based healthcare organizations
- Familiarity with HIPAA and patient confidentiality standards
- Experience in remote customer support environments
Benefits
- Salary: $1,000-$1,250/Monthly
- 100% Remote from anywhere in LATAM.
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