Customer Engagement Executive (BPO) - Remote Job

Job Information

• Industry Education
• Date Opened 04/06/2026
• Job Type Full time
• Work Experience 2+ Years
• Remote Job

About Us

Our mission is to bring people together and connect them into a community to nurture each other. We aim to share a conducive environment, a joyous space to grow and excel; a world brimming with selfless love and enough kindness. We strive to enrich each of our lives with kaleidoscopic memories we make here - vibrant, lively, of all hues and colors.

About Us

Visit https://enthu.com/about/

Job Description

This is a remote position. At Enthuziastic, we create impactful learning experiences that empower children and engage families across diverse backgrounds. We are looking for dedicated and customer-focused individuals to join our team as Customer Engagement Executives for our voice process. Role Overview: In this role, you will be responsible for interacting with parents, sharing relevant information about our programs, and ensuring a smooth and positive communication experience. You will play a key role in engaging families and supporting their journey with Enthuziastic. Key Responsibilities:

• Connect with parents via calls and engage them in meaningful conversations
• Provide clear and accurate information about Enthuziastic’s programs and offerings
• Understand parent requirements and respond appropriately
• Maintain a professional and empathetic approach during all interactions
• Ensure timely follow-ups and consistent communication
• Maintain accurate records of calls and interactions in internal systems

Coordinate with internal teams for seamless communication and support

• Requirements
• Strong verbal communication skills
• Good listening and interpersonal abilities
• Ability to handle conversations confidently and professionally
• Basic computer knowledge (Zoho Tools, CRM tools)
• Prior experience in BPO / calling / customer support roles preferred
• Comfortable working in a structured calling environment

Preferred Skills:

• Experience in voice process (inbound/outbound)
• Background in customer engagement or support roles
• Multilingual communication skills (added advantage)

What We Offer:

• Stable and structured work environment
• Training and onboarding support
• Performance-based incentives
• Growth opportunities within Enthuziastic
• Supportive and collaborative team culture

Work Details:

• Job Type: Full-time
• Mode: Work from Home
• Shift: Preferable Night Shift

Benefits

• Opportunity to be a part of a dynamic growth focused tech startup.
• Great learning opportunities to develop new skills and understanding of cutting edge software tools and processes
• Access to a wide learner base across countries and age groups.
• Continuous support and development opportunities for instructors.
• Competitive compensation based on experience and performance.