Customer ICustomer Implementation & Support Associate (EHS Software)mplementation & Support Specialist (EHS Software)

About the Role

We're a growing SaaS company in the environmental, health, and safety (EHS) space, helping organizations manage environmental and safety data more efficiently. We're seeking a Customer Implementation & Support Associate to support our implementation team through customer onboarding, data setup, and ongoing user support. You'll work alongside a senior team member who leads customer calls, helping capture requirements, configure the platform, and follow through on the work that comes out of those conversations. This is a hands-on learning role. You'll develop expertise in both our software and the environmental and safety programs our customers run — no prior EHS background needed.

Responsibilities

• Join customer onboarding and support calls alongside a senior team member, taking notes and capturing action items
• Configure customer accounts and workflows in our web-based platform based on requirements gathered on calls
• Import, review, and validate customer data using Excel (CSV/XLS)
• Track open items to completion and follow up with customers on outstanding questions
• Document customer configurations, onboarding progress, and support requests
• Handle routine customer questions by email and phone as you build product knowledge
• Escalate issues to senior team members when they require deeper technical or regulatory judgment
• Communicate clearly and professionally with non-technical users

Required Qualifications

• 1+ year of experience in customer support, data entry, administrative, or other client-facing work — or a relevant degree
• Strong Excel skills (filters, formulas, data cleanup, CSV handling)
• Comfortable on the phone with customers and able to explain things in plain language
• Highly organized, with a track record of tracking details to completion
• Excellent written and verbal communication skills
• Must reside in Colorado or Texas

Nice-to-Have (Not Required)

• Exposure to SaaS or B2B software
• Coursework or experience in environmental science, occupational safety, or a related field
• Experience in regulated industries (construction, manufacturing, utilities, environmental services)

Work Details & Compensation

• Location: Remote — Colorado or Texas residents only
• Background Screening: Contingent upon successful completion of a background check and pre-employment drug and alcohol screening, in accordance with applicable laws
• Schedule: Full-time, standard business hours
• Customer Calls: ~4–5 hours per day, primarily supporting a senior team member
• Compensation: $52,000 – $60,000 base salary, depending on experience
• Benefits: This position does not currently offer traditional benefits (health insurance, retirement, etc.)
• Flexibility/Autonomy: We offer flexibility and real growth opportunity as the company expands

Why Join Us

• Learn EHS compliance and environmental data management from the ground up — a specialized skill set with long-term demand
• Work directly with customers and see the results of your work
• Small team, real responsibility, no layers between you and the people making decisions
• A clear path into implementation lead or account management as you build expertise
• Flexible, fully remote environment

How to Apply

Please submit:

• Your resume
• A brief note describing your experience with client-facing work or data management