Customer Resource Planning Specialist

The Customer Resource Planning Specialist position is responsible for coordinating all customer service-related activities with field resources, including service and installation planning and execution. Job Duties - Ensures a high level of customer satisfaction by efficiently coordinating service-related activities (installation & remedial operations) between customers and field resources. - Manages open service-related activities on a daily basis to maintain timely delivery and activity completion. - Maintains ETA's and updates on customer’s vendor managed software systems. - Creates, schedules, dispatches and tracks service-related activities. - Ensures accurate, timely and efficient delivery of service-related activities within the Praxedo Scheduling program. - Ensures all service-related activities are maintained accurately in Praxedo and SAP for reliable revenue tracking and pipeline analysis - Ensures materials have shipped to meet scheduled installation dates - Verifies and updates ETA's as required for customer communication. - Accurately creates and manages vendor purchase orders to ensure vendor invoices to Checkpoint are within payment tolerances and processed in a timely manner. - Generates reports and provides status updates as required for service management and customers. - Communicates professionally and responsibly with internal and external service resources, company representatives and customers. - Works seamlessly with the Customer Service Program Managers, Customer Account Specialists and Field Service Region Managers. Education - High School Diploma or equivalent. - College course work or degree is preferred. Experience - Minimum of 1-year previous Call Center/Scheduling or Customer Service-related experience Knowledge, Skills, and Abilities - Previous experience in a similar environment (i.e. coordinating work orders and technician schedules) - Experience with scheduling programs preferred. - Excellent typing/data entry skills and the ability to work in varied computer programs. - Excellent verbal and written communication skills. - Ability to effectively communicate with internal and external customers. - Ability to work in a Call Center phone & electronic queue environment. - Ability to effectively perform in a fast-paced and deadline driven environment. - Attention to detail, strong follow up skills; and proven ability to produce quality work. - Analytical experience a plus Pay - $29.50/ hour Benefits - 401 (k) - 401 (k) Matching - Medical Insurance - Dental Insurance - Vision Insurance - Life Insurance - Employee Assistance Program - Employee Discount - Paid Time Off - Tuition Reimbursement - Flexible Spending Account - Health Savings Account Schedule - Monday to Friday Work Location - Office located - Remote