Customer Service Officer

Role Description The Customer Service Officer is a full-time, remote role responsible for providing responsive, high-quality support to Trio Impact Invest’s stakeholders, including investors, founders, and partners. Day-to-day tasks include handling incoming inquiries via email, phone, and digital channels; resolving questions related to investment processes, documentation, and account information; and ensuring timely, accurate communication. The role involves maintaining customer records, tracking interactions in relevant systems, and following up to support strong stakeholder relationships and satisfaction. The Customer Service Officer will collaborate with internal teams to escalate complex issues, assist with onboarding new clients and partners, and contribute to continuous improvement of customer service processes and materials. This position requires proactive communication, attention to detail, and a professional, service-oriented approach in a remote work setting.

Qualifications

Strong interpersonal skills and the ability to build trust and rapport with diverse stakeholders. Experience in customer service and customer support, including handling inquiries and resolving issues. Ability to enhance customer satisfaction and customer experience through clear, timely, and empathetic communication. Excellent written and verbal communication skills in English; proficiency in Swedish is an advantage. Comfort working remotely, with strong organizational skills, time management, and self-motivation. Basic understanding of finance, investments, or startup ecosystems is beneficial; experience in asset management or deeptech environments is a plus. Proficiency with standard office and collaboration tools (e.g., email clients, CRM systems, video conferencing platforms). Relevant post-secondary education or equivalent professional experience in customer service, business, or related fields.