Customer Service Representative

Class starting January 11, 2027, to work remote in Nebraska! Starting pay rate of $18/hr! Position Description: Ameritas is seeking Customer Service Representatives to drive the business by providing customer service that exceeds customer expectations and achieves customer loyalty. This is an inbound, call center position and will communicate with providers and insured members for verification of insured eligibility, plan provisions, claim status or other pertinent information. This role will be a part of our Group (dental and vision) insurance division. What you do: Communicates by phone or written correspondence with policyholders, providers, plan participants, and field partners to answer routine questions, process transactions, or resolve issues. Documents customer inquiries and related customer data electronically. Assists service team(s) with back office support functions. Protects the confidentiality of plan participants and policyholders to ensure compliance with privacy policies and procedures. Supports department goals by achieving established service standards and metrics. What you bring: High school diploma or equivalent. 0-2 years of related experience Contact center, customer service, dental office and/or insurance experience is highly preferred. Ability to work overtime when required to support business needs. Excellent verbal and written communication skills. Demonstrates initiative when assessing situations. Proficient use of computer systems and keyboarding skills. What we offer: A meaningful mission. Great benefits. A vibrant culture Ameritas is an insurance, financial services and employee benefits provider Our purpose is fulfilling life. It means helping all kinds of people, at every age and stage, get more out of life. At Ameritas, you’ll find energizing work challenges. Flexible hybrid work options. Time for family and community. But dig deeper. Benefits at Ameritas cover things you expect -- and things you don’t: Ameritas Benefits For your money: Starting pay of $18 per hour 401(k) Retirement Plan with company match and quarterly contribution Tuition Reimbursement and Assistance Incentive Program Bonuses For your time: Thrive Days - Personal time off Paid time off (PTO) For your health and well-being: Health Benefits: Medical, Dental, Vision Health Savings Account (HSA) with employer contribution Well-being programs with financial rewards Employee assistance program (EAP) For your professional growth: Professional development programs Leadership development programs Employee resource groups StrengthsFinder Program For your community: Matching donations program Paid volunteer time– 8 hours per month For your family: Generous paid maternity leave and paternity leave Fertility, surrogacy and adoption assistance Backup child, elder and pet care support An Equal Opportunity Employer Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we’re committed to an inclusive culture and diverse workplace, enriched by our individual differences. We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law. Application Deadline This position will be open for a minimum of 3 business days or until filled. This position is not open to individuals who are temporarily authorized to work in the U.S.