Customer Service Representative

We’re excited you’ve considered to Be More with iQor. From Customer Interactions to Product Support, we’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let’s get started!

Join our team as a Work-from-Home Customer Service Representative! In this role, you'll assist customers through inbound calls, answer questions, resolve concerns, and deliver an outstanding customer experience.

We provide paid training and are looking for dependable individuals with strong communication skills, a customer-first mindset, and a willingness to learn.

What You'll Do

· Handle inbound customer calls

· Resolve customer inquiries efficiently and professionally

· Deliver exceptional service with a first-call resolution focus

· Maintain a positive and customer-focused attitude

What We're Looking For

· Excellent communication skills

· Reliable and self-motivated work ethic

· Customer service experience; at least 1 year required

· Benefits & Open Enrollment experience preferred

· Ability to learn and adapt in a fast-paced environment

Other Qualifications

· High school diploma, GED, or equivalent

· Flexible availability, including at least one weekend day

· Strong computer and multitasking skills with a minimum typing speed of 25 WPM

· Comfortable working across multiple software platforms at the same time

· Willingness to participate on camera during training and team meetings

Work From Home Requirements

· Dedicated Workspace: Must have a quiet, secure, and distraction-free work environment during scheduled hours. Reliable childcare is required, as children cannot be present in the workspace while working.

· Phone Service: Landline phone is not required.

· Internet Connection: A hard-wired internet connection is required. Wi-Fi and wireless connections are not permitted.

· Equipment Setup: Must be connected directly from the modem/router to the computer via Ethernet cable.

· Internet Speed: Minimum internet speeds of 20 Mbps download and 10 Mbps upload are required.

· Security Requirements: Security is our top priority. Qualified candidates must be comfortable participating in periodic workspace scans and compliance checks to help protect the security and privacy of our employees, clients, and customers.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.

High school diploma or GED; 1+ year customer service experience; strong communication and computer skills; 25 WPM typing; flexible availability including weekends; dedicated quiet workspace with hard-wired internet (20 Mbps down/10 Mbps up).

Key Responsibilities

• handling inbound calls
• resolving customer inquiries
• delivering exceptional service

Job Details

• Category: Customer Service
• Seniority: Entry Level
• Commitment: Full Time
• Workplace: Remote — Pennsylvania, United States
• Languages: English

About iQor

A global business process outsourcing company providing customer interaction and product support services. — Industry: Information Technology