Customer Service Representative – Frontline Support, Accounting & Client Relations – Capitol Heights, MD

About nexahire

nexahire is a long‑standing, family‑owned leader in the linen rental, textile, and commercial laundry industry. Since its founding in the early 20th century, nexahire has built a reputation for delivering reliable, high‑quality services to a diverse portfolio of customers that includes hotels, first‑class lodging facilities, healthcare institutions, and small‑business enterprises. Our commitment to sustainability, resource conservation, and social responsibility sets us apart: we help our clients achieve operational excellence while reducing environmental impact. As a regional powerhouse with a strong presence in the Mid‑Atlantic, nexahire offers a stable, growth‑focused environment where every employee can make a meaningful difference.

Why This Role Matters

At nexahire, the Customer Service Representative is the voice of the company, the first point of contact for our valued clients, and a critical link between the front‑line service team and the back‑office accounting department. This role is essential for maintaining the high standards of service that our customers expect, ensuring accurate billing, and fostering long‑term relationships that drive repeat business and referrals. If you thrive in a fast‑paced, people‑centric environment and enjoy balancing customer interaction with data‑driven tasks, this position offers the perfect blend of challenge and reward.

Key Responsibilities

• Customer Interaction: Answer inbound calls with professionalism, empathy, and efficiency, addressing inquiries, resolving issues, and providing product information.
• Account Management: Process accounts receivable, generate invoices, and track payments using nexahire’s proprietary accounting software.
• Data Entry & Accuracy: Perform precise data entry of order details, billing information, and customer notes, ensuring the integrity of our database.
• Basic Accounting Tasks: Reconcile daily cash receipts, manage credit memos, and assist with month‑end financial reporting.
• Technical Proficiency: Utilize a 10‑key calculator “by touch,” Microsoft Office Suite (Word, Excel, Outlook), and nexahire’s internal CRM system to streamline workflows.
• Team Collaboration: Work closely with the sales, logistics, and operations teams to coordinate deliveries, resolve service gaps, and support continuous improvement initiatives.
• Documentation & Reporting: Prepare regular reports on call volume, customer satisfaction metrics, and outstanding receivables for senior management review.
• Continuous Learning: Stay up‑to‑date with product offerings, industry trends, and regulatory requirements that affect linen rental and commercial laundry services.

Essential Qualifications

• High school diploma or equivalent; associate or bachelor’s degree in business, communications, or a related field is a plus.
• Minimum of 2 years of experience in a customer service, call‑center, or front‑office accounting role.
• Demonstrated ability to handle high‑volume telephone traffic while maintaining a courteous and solution‑focused demeanor.
• Proficiency with Microsoft Word, Excel, and Outlook; experience with CRM or accounting software is highly desirable.
• Exceptional attention to detail, especially when entering numerical data and processing financial transactions.
• Strong written and verbal communication skills, with the ability to convey complex information clearly and concisely.
• Dependable, self‑motivated, and career‑oriented mindset with a willingness to take ownership of tasks and see them through to completion.

Preferred Qualifications & Additional Skills

• Experience in the linen rental, hospitality, or healthcare service sectors.
• Familiarity with 10‑key calculator operation without visual confirmation (“by touch”).
• Knowledge of basic accounting principles, including accounts receivable and cash application.
• Ability to multitask effectively, prioritize competing demands, and meet tight deadlines.
• Customer‑service certifications (e.g., Certified Customer Service Professional) or relevant training.
• Demonstrated problem‑solving skills and a proactive approach to identifying process improvements.

Core Competencies for Success

• Communication Excellence: Clear, empathetic, and persuasive communication with customers and internal stakeholders.
• Analytical Acumen: Ability to interpret financial data, spot discrepancies, and recommend corrective actions.
• Technological Agility: Quick adaptation to new software tools, digital platforms, and evolving workflow systems.
• Team Orientation: Collaborative spirit that supports cross‑functional initiatives and contributes to a positive workplace culture.
• Integrity & Confidentiality: Handling sensitive customer and financial information with the utmost discretion.
• Resilience: Maintaining composure under pressure and turning challenging situations into opportunities for service recovery.

Career Growth & Development Opportunities

nexahire is committed to the professional advancement of its employees. As a Customer Service Representative, you will have access to a structured career path that may include:

• Progression to Senior Customer Service Specialist or Team Lead roles.
• Cross‑training opportunities in sales, logistics, or operations management.
• Participation in internal leadership development programs and mentorship initiatives.
• Support for external certifications and continuing education related to customer service, accounting, or industry‑specific knowledge.
• Eligibility for internal job postings across nexahire’s regional locations, providing geographic mobility and broader exposure.

Compensation, Benefits & Perks

nexahire offers a competitive compensation package designed to attract and retain top talent. While exact salary ranges are determined based on experience and market benchmarks, the overall package includes:

• Comprehensive group benefits covering medical, dental, vision, short‑term disability, and life insurance.
• Retirement savings plan (401(k)) with a generous company match to help you build long‑term financial security.
• Paid vacation time, paid holidays, and sick leave to promote work‑life balance.
• Employee assistance programs, wellness initiatives, and access to on‑site or virtual fitness resources.
• Opportunities for performance‑based bonuses and recognition awards.
• Flexible scheduling options where feasible, supporting personal commitments and family responsibilities.

Work Environment & Culture at nexahire

Our Capitol Heights facility embodies a collaborative, inclusive, and forward‑thinking atmosphere. Key cultural attributes include:

• Family‑Owned Values: A close‑knit community where every voice matters and contributions are celebrated.
• Sustainability Focus: Commitment to eco‑friendly practices, encouraging employees to participate in green initiatives.
• Diversity & Inclusion: An Equal Opportunity Employer that embraces a wide range of perspectives, backgrounds, and experiences.
• Continuous Improvement: Regular feedback loops, open‑door policies, and a culture that encourages innovative ideas.
• Recognition & Celebration: Frequent employee appreciation events, milestone recognitions, and team‑building activities.

How to Apply

If you are ready to join a respected industry leader, contribute to a mission‑driven organization, and grow your career in a supportive environment, we invite you to submit your application today. Please ensure your resume highlights relevant experience in customer service, accounting, and any familiarity with linen or hospitality services.

nexahire looks forward to meeting candidates who are enthusiastic, detail‑oriented, and eager to make a lasting impact. Apply now and become part of a team that values excellence, integrity, and the power of great service.