Customer Service Representative – Frontline Support & Relationship Management – Big Bend, WI

Join nexahire – Where Customer Service Is the Heartbeat of Our Success

At nexahire, we believe that every interaction is an opportunity to create lasting value. As a leading provider of high‑quality distribution solutions across North America, our commitment to excellence starts with the people who engage directly with our customers. Located in the vibrant community of Big Bend, WI, our Kenosha hub (12355 nexahire Way, Kenosha, WI 53144) is a bustling center of activity where teamwork, innovation, and a passion for service converge. If you thrive in a fast‑paced environment, love solving problems, and enjoy building genuine relationships, this is the role for you.

Why This Role Matters

Our customers rely on nexahire for timely, accurate, and friendly service every day. As a Customer Service Representative, you will be the primary point of contact, ensuring that each client’s experience reflects the high standards that define our brand. Your contributions directly impact customer satisfaction, repeat business, and the overall reputation of nexahire in the marketplace.

Key Responsibilities

• Respond promptly to inbound calls, emails, and chat inquiries, delivering clear, courteous, and solution‑focused assistance.
• Process orders, returns, and exchanges with precision, adhering to nexahire’s policies and ensuring compliance with industry regulations.
• Identify and resolve product or service issues, escalating complex cases to the appropriate internal teams while maintaining ownership of the customer’s journey.
• Maintain accurate records in our CRM system, documenting interactions, resolutions, and follow‑up actions to support data‑driven decision making.
• Collaborate with sales, logistics, and warehouse personnel to coordinate order fulfillment, inventory updates, and delivery schedules.
• Provide product knowledge and recommendations that align with customer needs, helping to drive upsell and cross‑sell opportunities.
• Participate in regular training sessions, team meetings, and performance reviews to continuously improve service quality.
• Contribute ideas for process enhancements, workflow efficiencies, and customer experience initiatives.
• Uphold nexahire’s core values of integrity, respect, and accountability in every interaction.

Essential Qualifications

• High school diploma or GED equivalent; associate or bachelor’s degree in business, communications, or a related field is a plus.
• Minimum of 1–2 years of experience in a customer‑facing role, preferably within a distribution, manufacturing, or logistics environment.
• Demonstrated ability to multitask, prioritize, and manage time effectively in a high‑volume setting.
• Strong verbal and written communication skills, with a clear, friendly, and professional tone.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and experience using CRM platforms (e.g., Salesforce, Zendesk).
• Basic mathematical aptitude for order entry, pricing calculations, and inventory checks.
• Flexibility to work rotating shifts, including evenings and weekends, with a $2 shift differential applied to applicable hours.
• Commitment to delivering exceptional service and a genuine desire to help customers succeed.

Preferred Qualifications

• Previous experience in a fast‑growing, high‑volume distribution company.
• Certification in customer service excellence (e.g., Certified Customer Service Professional).
• Familiarity with warehousing software such as WMS or ERP systems.
• Bilingual abilities (English/Spanish) to support a diverse customer base.
• Track record of meeting or exceeding performance metrics such as first‑call resolution, average handle time, and customer satisfaction scores.

Core Skills & Competencies

• Problem Solving: Ability to quickly assess situations, identify root causes, and implement effective solutions.
• Active Listening: Demonstrates empathy and attentiveness, ensuring customers feel heard and understood.
• Team Collaboration: Works seamlessly with cross‑functional teams to resolve issues and improve processes.
• Adaptability: Thrives in a dynamic environment where priorities shift and new challenges arise.
• Attention to Detail: Maintains accuracy in order entry, documentation, and data management.
• Technology Savvy: Comfortable navigating multiple software platforms and learning new tools quickly.

Career Growth & Learning Opportunities

nexahire invests heavily in the professional development of its employees. As a Customer Service Representative, you will have access to:

• Structured onboarding and mentorship programs that pair you with seasoned team members.
• Ongoing training modules covering product knowledge, advanced communication techniques, and industry best practices.
• Clear career pathways leading to senior customer service roles, team lead positions, or specialized functions such as account management and operations analysis.
• Tuition reimbursement for relevant certifications and degree programs.
• Opportunities to participate in cross‑departmental projects that broaden your skill set and visibility within nexahire.

Work Environment & Culture at nexahire

Our Kenosha location is more than just a workplace—it’s a community where collaboration, respect, and continuous improvement are celebrated daily. Highlights include:

• Inclusive Atmosphere: A diverse workforce where every voice is valued and ideas are encouraged.
• Recognition Programs: Regular awards and incentives that celebrate outstanding performance and innovative contributions.
• Health & Wellness: On‑site fitness facilities, wellness challenges, and mental‑health resources to support a balanced lifestyle.
• Flexible Scheduling: Options for shift swaps, part‑time arrangements, and remote work for certain administrative tasks.
• Community Engagement: Volunteer initiatives and partnerships with local charities, reinforcing nexahire’s commitment to giving back.

Compensation, Perks, & Benefits

nexahire offers a competitive hourly wage ranging from $24 to $29, reflective of experience and performance. In addition to the base pay, you will receive:

• A $2 per hour shift differential for evening, night, and weekend shifts.
• Comprehensive health, dental, and vision insurance plans with employer contributions.
• Retirement savings options, including a 401(k) match.
• Paid time off (PTO), holidays, and sick leave to promote work‑life balance.
• Employee discount program on nexahire products and services.
• Performance‑based bonuses and opportunities for merit‑driven salary increases.
• Access to an employee assistance program (EAP) for personal and professional support.

How to Apply

If you are ready to become a pivotal part of nexahire’s customer‑centric mission, we encourage you to submit your application today. Click the link below to begin the process, and be prepared to showcase your passion for service, your problem‑solving mindset, and your commitment to excellence.

Apply for the job now!

Join the nexahire Family

At nexahire, your success is our success. We are dedicated to fostering an environment where talent flourishes, ideas are celebrated, and every employee feels empowered to make a difference. Take the next step in your career journey—apply now and help us continue to set the standard for exceptional customer service across the industry.