Customer Service Specialist – Healthcare Claims & Patient Support – Remote, Full‑Time, 40‑50 Calls a Day, 9 AM – 5:30 PM

About brighthush

brighthush is a national leader in dermatology care, dedicated to delivering exceptional patient experiences across the United States. Our mission is simple: to empower dermatology practices and their patients with seamless, compassionate, and efficient support. At brighthush, we believe that every call, every interaction, and every data entry contributes to a healthier, happier community. Our culture is built on collaboration, integrity, and a relentless commitment to excellence.

Why Join brighthush?

As a Customer Service Specialist at brighthush, you will be the frontline ambassador for our partner dermatology practices. You will handle a high volume of patient inquiries, process payments, and provide critical information about insurance coverage—all while maintaining the highest standards of accuracy and professionalism. This role offers:

• Remote flexibility with a structured 9 AM – 5:30 PM schedule
• Competitive salary and performance‑based incentives
• Comprehensive benefits package (health, dental, vision, 401(k) with company match)
• Ongoing training and career development programs
• A supportive, inclusive, and dynamic work environment

Key Responsibilities

In this role, you will be responsible for the following core duties:

• Answer an average of 40–50 inbound patient calls daily, providing courteous and accurate assistance.
• Process payments securely, ensuring compliance with HIPAA and payment gateway protocols.
• Update patient demographics and insurance information in our electronic health record (EHR) system.
• Explain claim status, copays, deductibles, and out‑of‑pocket costs to patients in a clear, empathetic manner.
• Interpret and explain Explanation of Benefits (EOB) statements to patients, helping them understand their coverage.
• Maintain productivity metrics and key performance indicators (KPIs) such as average handle time, first‑contact resolution, and patient satisfaction scores.
• Utilize multiple software applications simultaneously, including our CRM, billing platform, and Microsoft Office suite.
• Collaborate with billing, scheduling, and clinical teams to resolve patient inquiries and streamline workflows.
• Adhere to all company policies, regulatory requirements, and quality standards.

Essential Qualifications

To thrive in this role, you must possess the following:

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Minimum of 2 years of customer service experience within the healthcare industry.
• Proficiency in Microsoft Excel, including formulas, pivot tables, and data analysis.
• Strong written and verbal communication skills, with the ability to convey complex information simply.
• Excellent phone etiquette and a professional, patient‑first demeanor.
• Self‑management skills: ability to work independently, prioritize tasks, and meet deadlines.
• Meticulous attention to detail and a commitment to data accuracy.
• Experience interpreting and explaining EOBs and insurance terminology.
• Comfortable multitasking across multiple programs and platforms.

Preferred Qualifications

We value additional experience and skills that will set you apart:

• Experience in dermatology or specialty medical practices.
• Knowledge of medical billing codes (ICD‑10, CPT) and insurance claim processes.
• Familiarity with electronic health record (EHR) systems such as Epic or Athenahealth.
• Previous remote work experience with a proven track record of meeting or exceeding KPIs.
• Advanced Excel skills, including macros and VBA.
• Multilingual abilities, especially in Spanish or other widely spoken languages.

Key Skills & Competencies

• Customer‑centric mindset with a passion for patient advocacy.
• Strong analytical and problem‑solving abilities.
• Excellent organizational and time‑management skills.
• Adaptability to changing priorities and fast‑paced environments.
• Team collaboration and cross‑functional communication.
• Resilience and composure under pressure.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Customer Service Specialist, you will have access to:

• Structured onboarding and continuous training modules covering medical billing, patient communication, and regulatory compliance.
• Mentorship programs pairing you with senior team members for guidance and skill enhancement.
• Internal career pathways to roles such as Billing Specialist, Patient Experience Manager, or Operations Analyst.
• Annual performance reviews with clear metrics for advancement and salary growth.
• Access to industry conferences, webinars, and certifications (e.g., Certified Medical Assistant, Certified Customer Service Professional).

Work Environment & Company Culture

brighthush fosters a culture of respect, innovation, and collaboration. Our remote workforce enjoys:

• Flexible work hours within the core 9 AM – 5:30 PM window to accommodate personal commitments.
• Regular virtual team huddles and social events to build camaraderie.
• A transparent communication style, with open channels to leadership and peers.
• Commitment to diversity, equity, and inclusion—every voice is heard and valued.
• Recognition programs celebrating outstanding performance and teamwork.

Compensation & Benefits

While specific salary ranges vary by experience, we offer:

• Competitive base salary aligned with industry standards.
• Performance‑based bonuses tied to KPI achievement.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and sick leave.
• Professional development stipend and tuition reimbursement.
• Employee assistance program and wellness resources.

How to Apply

Ready to make a difference in patient care and join a forward‑thinking team? Click the link below to submit your application and start your journey with brighthush today.

Apply to brighthush – Customer Service Specialist

Join brighthush – Where Compassion Meets Excellence

At brighthush, we are more than a company; we are a community dedicated to improving lives through exceptional dermatology care. If you are a motivated, detail‑oriented professional who thrives in a fast‑paced, patient‑focused environment, we invite you to bring your expertise to our team. Together, we will elevate the patient experience, streamline operations, and drive success for our partner dermatology practices.

Apply now and become a vital part of brighthush’s mission to deliver outstanding care and support across the nation.