Customer Success Engineer – EMEA Region – Cyber Threat Intelligence Integration & Security Operations Enablement

Why Join brighthush?

At brighthush, we are on a mission to make the digital world safer for enterprises across the globe. As a leading provider of real‑time threat intelligence, we monitor billions of network connections every day, uncovering malicious infrastructure and turning raw data into actionable insights for our customers. Our solutions empower security teams to detect, investigate, and remediate threats faster than ever before. With a rapidly expanding footprint in Europe, the Middle East, and Africa (EMEA), we are looking for passionate, technically‑savvy professionals who thrive on solving complex security challenges while delivering world‑class customer experiences.

Role Overview

The Customer Success Engineer – EMEA will serve as the technical bridge between brighthush’s cutting‑edge threat intelligence platform and our diverse portfolio of enterprise customers. You will own the end‑to‑end customer lifecycle, from onboarding and integration to ongoing adoption and value realization. Your deep cybersecurity background, combined with strong communication skills, will enable you to translate sophisticated security concepts into practical, business‑driving outcomes.

Key Responsibilities

• Customer Lifecycle Management: Guide customers through every phase of the relationship—pre‑sales discovery, implementation, adoption, expansion, and renewal—ensuring they achieve measurable security outcomes.
• Intelligence Enablement: Work closely with security analysts and SOC engineers to embed brighthush threat intelligence into their daily workflows, driving higher detection rates and faster response times.
• Tool Integration & Automation: Design, configure, and troubleshoot integrations with SIEM, SOAR, TIP, EDR, and other security tooling using APIs, scripts, and native connectors.
• Technical Advocacy: Serve as the voice of the customer within brighthush’s product and engineering teams, providing feedback that shapes roadmap priorities and feature enhancements.
• Knowledge Transfer & Training: Conduct workshops, webinars, and hands‑on labs to elevate the technical proficiency of customer security teams.
• Performance Monitoring: Leverage analytics dashboards (e.g., Pure Signal) to track adoption metrics, identify friction points, and proactively address issues before they impact the customer.
• Collaboration with Sales & Support: Partner with account executives, solutions architects, and support engineers to deliver a seamless, unified experience for each client.
• Documentation & Best Practices: Create and maintain technical documentation, playbooks, and reference architectures that accelerate future deployments.

Essential Qualifications

• Minimum 4 years of hands‑on experience in the cybersecurity domain, with at least 2 years focused on Cyber Threat Intelligence (CTI) or security operations.
• At least 3 years in a customer‑facing technical role such as Technical Account Manager, Solutions Engineer, or Security Consultant.
• Demonstrated ability to integrate threat intelligence feeds into SIEM, SOAR, TIP, or EDR platforms using RESTful APIs, webhooks, or custom scripts.
• Strong understanding of network protocols (TCP/IP, DNS, HTTP, TLS, NetFlow, sFlow, J‑Flow, IPFIX) and how they relate to threat detection.
• Proficiency in at least one scripting language—Python or PowerShell is preferred.
• Fluent English communication skills, both written and verbal; additional European languages are a plus.
• Bachelor’s degree in Computer Science, Information Security, Engineering, or a related field, or equivalent professional experience.

Preferred Qualifications & Nice‑to‑Haves

• Certifications such as CISSP, CISM, GCTI, or vendor‑specific credentials (e.g., Splunk, Palo Alto Networks).
• Experience with cloud‑native security platforms (AWS GuardDuty, Azure Sentinel, Google Chronicle).
• Familiarity with customer success platforms like Salesforce, Gainsight, or Totango.
• Previous exposure to large‑scale enterprise environments across multiple industries (finance, healthcare, manufacturing, etc.).
• Track record of delivering technical workshops or public speaking at security conferences.

Core Skills & Tools

• Threat Intelligence Platforms: Pure Signal, custom CTI feeds, open‑source intel sources.
• Security Operations Tools: SIEM (Splunk, QRadar, Elastic), SOAR (Cortex XSOAR, Demisto), TIP (MISP, ThreatConnect), EDR (CrowdStrike, SentinelOne).
• APIs & Automation: REST, GraphQL, Python SDKs, PowerShell scripting.
• Networking Fundamentals: TCP/IP, DNS, HTTP/HTTPS, TLS, NetFlow, sFlow, J‑Flow, IPFIX.
• Customer Management Platforms: Salesforce, Gainsight, ServiceNow.
• Collaboration & Documentation: Confluence, SharePoint, Git, Jira.

What You’ll Gain – Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You will have access to:

• Continuous Learning: Annual training budget, certifications reimbursement, and internal labs for hands‑on experimentation with the latest security technologies.
• Mentorship Programs: Pairing with senior security architects and product managers to deepen domain expertise.
• Leadership Pathways: Clear tracks toward Senior Customer Success Engineer, Team Lead, or Product Management roles.
• Cross‑Functional Exposure: Regular interaction with engineering, product, sales, and marketing teams, giving you a holistic view of the business.
• Global Community: Participation in brighthush’s internal security research forums, hackathons, and industry conferences.

Work Environment & Culture at brighthush

We believe that a thriving, inclusive culture fuels innovation. As a remote‑first organization with a strong European presence, brighthush offers:

• Flexibility: Fully remote work for the EMEA region, with optional quarterly meet‑ups in major European hubs.
• Collaborative Spirit: Agile squads, daily stand‑ups, and virtual coffee chats that keep teams connected across time zones.
• Diversity & Inclusion: Commitment to building a workforce that reflects the global community we serve.
• Well‑Being Programs: Mental‑health days, fitness stipends, and access to an employee assistance program.
• Transparent Communication: Regular town‑hall meetings with the executive team, open‑door policy for feedback, and clear OKR (Objectives & Key Results) alignment.

Compensation, Perks & Benefits (General Overview)

While exact figures are tailored to experience and market benchmarks, successful candidates can expect a competitive salary package complemented by:

• Performance‑based bonuses tied to customer satisfaction and renewal metrics.
• Equity participation in brighthush’s growth journey.
• Comprehensive health, dental, and vision coverage.
• Retirement savings plan with employer matching.
• Generous paid time off, parental leave, and holiday calendars aligned with European standards.
• Technology stipend for home‑office setup (monitor, ergonomic chair, high‑speed internet).
• Learning & development allowance for conferences, courses, and certifications.

Job Details at a Glance

• Category: Customer Service / Customer Success
• Seniority Level: Mid‑Level (3‑5 years of relevant experience)
• Employment Type: Full‑Time
• Location: Remote – Europe (EMEA)
• Primary Language: English (fluent)

How to Apply

If you are excited about shaping the future of cyber threat intelligence and helping organizations across EMEA strengthen their security posture, we want to hear from you. Click the link below to submit your application and become a pivotal part of brighthush’s success story.

Apply Now – Customer Success Engineer (EMEA)

Join brighthush and Turn Threats into Opportunities

At brighthush, every day presents a new puzzle to solve, a new adversary to outsmart, and a new customer to empower. If you are a technically adept, customer‑obsessed professional who thrives in a fast‑paced, innovative environment, this is the role for you. Bring your expertise, curiosity, and passion for security—let’s build a safer digital world together.