Customer Success Manager (Remote)

We are looking for a proactive, relationship-driven Customer Success Manager to join our team and ensure our clients achieve their desired outcomes through our services.In this role, you will serve as the primary point of contact for clients, drive adoption and retention, identify growth opportunities, and advocate for client needs internally.If you are passionate about building strong client relationships, solving problems, and driving value, this fully remote role offers the opportunity to make a meaningful impact on client success and business growth.Key Responsibilities Serve as the primary point of contact for a portfolio of B2B SaaS and tech clients.Support new client onboarding and implementation processes to ensure smooth setup.Build and maintain strong, long-lasting client relationships based on trust, transparency, and value.Conduct regular check-ins, business reviews, and strategic planning sessions with clients, understanding each client's goals, challenges, and success metrics.Drive product and service adoption to ensure clients are realizing full value.Proactively identify at-risk accounts and develop retention strategies.Manage contract renewals and minimize churn.Identify up-sell and cross-sell opportunities with existing client accounts.Represent client needs and priorities to internal teams (delivery, operations, product, etc.), escalating and resolving client issues promptly and professionally.Gather client feedback and commercial insights to internal teams.Track and report on customer success metrics (NPS, CSAT, churn rate, retention rate, expansion revenue).Maintain accurate records in CRM systems (Salesforce, HubSpot, or similar).Requirements Previous experience in customer success, account management, client services, or related client-facing role.Bachelor's degree in Business, Marketing, Communications, or related field is preferred.Experience with CRM platforms is highly valued.Exceptional verbal and communication skills with the ability to influence and build trust at all levels.Natural ability to connect with clients, understand their needs, and advocate on their behalf.Strong analytical and critical thinking skills with the ability to resolve client issues proactively.Ability to manage multiple client accounts simultaneously, prioritize effectively, and meet deadlines.Ability to track, analyze, and report on customer success metrics.Basic understanding of contract renewals and retention strategies.Ability to work independently in a remote environment and take ownership of client relationships.Benefits Work from anywhere Competitive pay Flexible schedule Supportive and collaborative environment Opportunities for growth and advancement. Experience: 3 years required