Customer Support Associate – Remote (Full‑Time & Part‑Time) – Derby, KS – Work‑From‑Home Opportunity

About hirevault

hirevault is a rapidly expanding, innovative customer contact center that serves some of the most recognized brands across a variety of industries. Our mission is to provide a launchpad for ambitious professionals to grow their careers while delivering exceptional service to our clients. At hirevault, we pride ourselves on a fun, laid‑back environment that encourages personal development, teamwork, and a healthy work‑life balance. Whether you are looking to start a career in customer support or seeking a flexible role that fits your lifestyle, hirevault offers the resources, training, and community you need to succeed.

Why This Role Is Perfect For You

As a Remote Customer Support Associate, you will become the voice of hirevault, helping callers navigate a wide range of programs, products, and services. This position is ideal for individuals who thrive in a dynamic, fast‑changing environment and who enjoy building relationships through both inbound and outbound calls. You will have the flexibility to work from the comfort of your home while contributing to critical business outcomes such as appointment scheduling, insurance lead qualification, patient recruitment, and medical appointment setting.

Key Responsibilities

• Answer inbound calls and initiate outbound calls to qualify prospects for client‑specific programs.
• Schedule appointments, gather essential information, and accurately enter data into hirevault’s CRM systems.
• Provide clear, courteous, and professional communication that reflects hirevault’s brand standards.
• Maintain up‑to‑date knowledge of client products, services, and compliance requirements.
• Complete a mandatory two‑week virtual training program (Monday‑Friday, 9 am‑5 pm EST) and demonstrate proficiency during the nesting period.
• Adapt quickly to new scripts, technologies, and workflow changes as client needs evolve.
• Identify opportunities for upselling or cross‑selling when appropriate, while always prioritizing the caller’s best interest.
• Collaborate with teammates and supervisors through virtual meetings, chat channels, and performance reviews.
• Maintain a quiet, professional workspace that meets hirevault’s technical specifications.
• Provide feedback on call scripts and processes to help improve overall service quality.

Essential Qualifications

• Education: High School Diploma or GED is required.
• Communication Skills: Excellent verbal and written abilities, with a clear, friendly, and professional tone.
• Technical Proficiency: Working knowledge of Windows‑based operating systems, Google Chrome, and basic troubleshooting.
• Equipment: Own a dedicated computer (not a Chromebook, notebook, or MacBook) that meets minimum specifications:
  • Processor: Intel Core i5 2.1 GHz or better (or AMD Ryzen 5 equivalent)
  • Operating System: Windows 10 (32‑bit/64‑bit) or higher
  • RAM: 8 GB or more
  • Webcam and high‑speed internet (minimum 100 Mbps download, 10 Mbps upload)
• Workspace: A quiet, dedicated desk or workstation free from distractions.
• Availability: Ability to attend the full two‑week mandatory virtual training program.
• Adaptability: Demonstrated ability to thrive in a fast‑changing environment and quickly learn new product knowledge.

Preferred Qualifications & Additional Skills

• Previous experience in a call‑center, customer service, or sales support role.
• Familiarity with appointment scheduling software, CRM platforms, or medical‑related call handling.
• Certification or coursework in communication, customer experience, or related fields.
• Multilingual abilities, especially Spanish, to serve a broader client base.
• Strong time‑management and self‑discipline to meet performance metrics while working remotely.

Core Competencies for Success

• Professionalism: Represent hirevault with integrity and respect at all times.
• Active Listening: Understand caller needs quickly and respond with accurate information.
• Problem Solving: Identify issues, propose solutions, and follow through to resolution.
• Team Collaboration: Share insights, support peers, and contribute to a positive virtual team culture.
• Data Accuracy: Enter and maintain precise records to ensure compliance and client satisfaction.
• Resilience: Manage high call volumes and maintain composure under pressure.

Compensation & Benefits

Wage: $10.00 per hour for regular shifts. During the initial training period, the rate is $7.25 per hour.

hirevault offers a comprehensive benefits package for full‑time employees after a 90‑day probationary period, including:

• Medical, Dental, and Vision insurance
• Short‑Term and Long‑Term Disability coverage
• Life and Accidental Death & Dismemberment (AD&D) insurance
• 401(k) retirement plan with employer matching options
• Paid Time Off (PTO) accrued after six months of continuous employment
• Remote work flexibility and remote training resources

Part‑time associates are eligible for select benefits on a prorated basis, and all team members enjoy a supportive, inclusive workplace that values diversity and equal opportunity.

Career Growth & Learning Opportunities

hirevault is committed to your professional development. As you master the foundational responsibilities, you can explore pathways such as:

• Senior Customer Support Specialist – handling higher‑value accounts and complex inquiries.
• Team Lead or Supervisor – guiding a group of remote agents, conducting performance reviews, and shaping workflow improvements.
• Quality Assurance Analyst – focusing on call monitoring, feedback, and continuous improvement initiatives.
• Training & Development Coordinator – designing and delivering future training modules for new hires.
• Specialized roles in insurance, healthcare, or technology client segments, depending on your interests and performance.

Regular webinars, e‑learning modules, and mentorship programs are available to help you acquire new skills, earn certifications, and stay ahead of industry trends.

Work Environment & Culture at hirevault

At hirevault, we believe that a happy employee delivers exceptional service. Our culture is built on:

• Flexibility: Work from any location that meets our technical standards, allowing you to balance personal commitments.
• Inclusivity: A diverse team where every voice is heard and respected.
• Recognition: Performance‑based incentives, employee‑of‑the‑month awards, and regular shout‑outs.
• Collaboration: Virtual coffee chats, team‑building activities, and open communication channels.
• Growth Mindset: Continuous feedback loops, coaching, and opportunities to take on new challenges.

Our virtual office is designed to keep you connected, engaged, and motivated, even when you’re miles away from a physical office.

Application Process

We are accepting online applications only. Please submit your resume and a brief cover letter outlining why you are a great fit for the Remote Customer Support Associate role at hirevault. Our recruitment team will review applications promptly, and qualified candidates will be invited to complete a virtual interview and assessment.

Note: Due to the limited number of openings, we are unable to respond to phone inquiries. All communications will be conducted through the online application portal.

Equal Opportunity Commitment

hirevault is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Take the Next Step

If you are ready to join a forward‑thinking, supportive team that values your contributions and offers a clear path for advancement, apply today and start your journey with hirevault. We look forward to welcoming you to our remote family and helping you achieve both personal and professional success.