Customer Support Coordinator (Remote)
About the position We are seeking a Remote Customer Support Coordinator in the Minneapolis area to assist clients with travel-related questions and planning support. This role focuses on accuracy, responsiveness, and providing helpful guidance. In this role, you will act as a primary point of contact for clients, assisting with questions, coordinating travel arrangements, and providing ongoing support before, during, and after travel. This position is ideal for individuals who enjoy building relationships, communicating clearly, and helping others create meaningful travel experiences. This opportunity offers flexible, remote work with access to training, tools, and mentorship. Prior experience in travel or customer service is helpful but not required.
Responsibilities
- Serve as a main point of contact for client communication via email, phone, and messaging
- Assist clients with planning and organizing travel arrangements including accommodations, cruises, and vacation packages
- Respond to inquiries with accurate, timely, and helpful information
- Support clients with reservation coordination, confirmations, and itinerary updates
- Research destinations, resorts, and travel options to match client preferences
- Maintain organized records of client details and bookings
- Provide pre-travel guidance and follow-up support after trips
- Collaborate with suppliers and booking platforms to ensure accuracy and quality service
Requirements
- Strong communication and interpersonal skills
- Ability to stay organized and manage multiple client requests
- Comfortable working independently in a remote environment
- Attention to detail and problem-solving mindset
- Basic computer and internet navigation skills
Nice-to-haves
- Customer service, hospitality, or travel experience is a plus (not required)
Benefits
- Flexible remote schedule
- Access to training, tools, and ongoing mentorship
- Supportive team environment
- Opportunity to build professional skills in customer relations and travel planning
- Performance-based earning potential with no cap