Customer Support Representative
Customer Support (WFH) Representative - Entry Level Company: AO – American Income Division Work Arrangement: 100% Remote | U.S. Residents Only Schedule: Flexible Experience Level: Entry Level to Experienced | Training Provided Build a Remote Career Focused on People, Service & Growth AO is seeking motivated, service-oriented individuals to join our growing remote team as a Virtual Customer Benefits Support Representative. This work-from-home opportunity is ideal for individuals who enjoy helping others, building relationships, and growing within a supportive and professional environment. No prior industry experience is required — we provide full training, mentorship, and ongoing support to help you succeed.
About the Role
As a Virtual Customer Benefits Support Representative, you’ll assist clients by providing information about available benefits, answering questions, and helping ensure families receive the support and guidance they need. This role combines customer service, communication, and relationship-building in a fully remote setting. What We Offer 100% Remote Work-From-Home Flexibility Weekly Pay plus performance-based bonuses Comprehensive Training & Mentorship Programs Flexible Scheduling Options Leadership Development & Advancement Opportunities Health Insurance Reimbursement Program Incentive Trips, Recognition Programs & Rewards Positive, team-oriented company culture
Key Responsibilities
Communicate with clients through phone and Zoom appointments Provide professional support regarding benefits and coverage options Assist with scheduling appointments and client follow-up Maintain accurate client records and documentation Deliver exceptional customer service with professionalism and integrity Participate in ongoing training and development opportunities
Qualifications
Strong communication and interpersonal skills Positive attitude and willingness to learn Comfortable working independently in a remote environment Basic computer and virtual communication skills Self-motivated, dependable, and growth-oriented mindset Why Join AO? We believe in creating opportunities for individuals to grow personally and professionally while helping protect working families. Many of our team members started in entry-level positions and advanced into leadership roles through mentorship, training, and performance. 👉 Apply today to begin building a flexible, rewarding work-from-home career with long-term growth potential. Important Information About This Opportunity This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position. Candidates selected to move forward should be prepared to:
- Be at least 18 years of age and legally eligible to work in the United States
- Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
- Complete required training and participate in virtual meetings
- Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
- Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense
No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided. This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement. American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law. Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.