Customer Support Representative | Japanese | Remote
Join an international FX/CFD brokerage as a Japanese-speaking Customer Support Representative, supporting clients with trading accounts, platforms, and day-to-day enquiries.
What you’ll do: • Support clients with account opening and maintenance • Handle enquiries via email, phone, and internal channels • Provide guidance on trading platforms and services • Troubleshoot account and MetaTrader-related issues • Manage complaints and escalate complex cases when needed • Liaise with internal teams to resolve customer issues • Support selected marketing activities, including translations and events
What we’re looking for: • Fluent Japanese • Fluent English (B2+)
• University or college degree
- Strong communication and interpersonal skills • Good MS Office and CRM skills • Ability to work independently and under pressure • Previous customer support experience is an advantage
What’s offered:
🌍 Fully remote | Japan
📄 B2B / Services Agreement / Freelance
📈 International FX/CFD environment 🎓 Professional learning and development
🤝 Multicultural team environment
Interested? Apply now and take the next step in your international customer support career.
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