Customer Support Specialist
Company Description
Xperience Xscape Travels, founded by certified Disney specialist Zambia McMillan, focuses on creating unforgettable, stress-free travel experiences. The company designs customized getaways that include cruises, theme park vacations, and hotel stays for a variety of travelers. With an emphasis on seamless planning, Xperience Xscape Travels helps clients avoid the stress of travel logistics. The team is dedicated to helping individuals, couples, and families “Xscape the ordinary” and build lasting memories through thoughtfully curated trips. Role Description The Customer Support Specialist is a full-time, remote role responsible for delivering responsive, high-quality support to current and prospective travelers. Day-to-day tasks include answering customer inquiries through email, chat, and phone, providing trip information and guidance, and resolving booking or itinerary issues. The specialist will assist with troubleshooting basic technical issues related to online bookings or travel portals and escalate complex concerns when needed. This role also involves monitoring customer feedback, documenting interactions, and collaborating with the travel planning team to enhance overall customer satisfaction. The ideal candidate will maintain a professional, empathetic tone and ensure every interaction reflects the company’s commitment to stress-free, memorable travel experiences.
Qualifications
Strong Customer Support skills with a focus on Customer Satisfaction and service excellence. Well-developed Interpersonal Skills and the ability to communicate clearly and professionally across channels. Technical Support capabilities to assist customers with online booking tools and basic troubleshooting. Analytical Skills to understand customer needs, identify patterns in inquiries, and propose improvements. Previous experience in customer service, hospitality, travel, or a related field is preferred. Comfort working remotely, with reliable internet access and effective time management skills. Ability to handle multiple inquiries simultaneously while maintaining attention to detail and accuracy. High school diploma or equivalent required; additional education or certifications in travel or customer service are a plus.