Data Entry & Customer Service Specialist – Accurate Data Management & Client Support – Troy, MI

About skillspath

skillspath is a forward‑thinking technology solutions provider that partners with businesses across a wide range of industries to streamline operations, enhance data integrity, and deliver exceptional customer experiences. With a global footprint and a culture built on innovation, collaboration, and continuous improvement, skillspath has earned a reputation for turning complex challenges into simple, scalable solutions. Our rapid growth creates a dynamic environment where every team member can make a tangible impact, and we are now looking for a dedicated Data Entry & Customer Service Specialist to join our thriving office in Troy, Michigan.

Why This Role Matters

In today’s data‑driven world, the accuracy of information and the quality of customer interactions are directly linked to business success. As a Data Entry & Customer Service Specialist at skillspath, you will serve as the critical bridge between our valued clients and the sophisticated data management systems that power our solutions. Your meticulous attention to detail and commitment to service excellence will help maintain the highest standards of data integrity while ensuring that every customer feels heard, respected, and supported.

Key Responsibilities

• Data Accuracy & Maintenance: Enter, update, and verify customer information in our central database with a focus on precision and timeliness.
• Customer Interaction: Respond to inbound inquiries via phone, email, and live chat, delivering courteous and knowledgeable assistance.
• Issue Resolution: Diagnose and resolve customer concerns promptly, documenting each interaction in the CRM system to ensure a complete audit trail.
• Quality Assurance: Conduct regular reviews of entered data to confirm completeness, consistency, and compliance with internal data‑governance policies.
• Reporting Support: Compile and analyze data from multiple sources to generate routine and ad‑hoc reports for internal stakeholders.
• Confidentiality Management: Safeguard sensitive customer information in accordance with industry regulations and skillspath’s security protocols.
• Process Improvement: Identify opportunities to streamline data entry workflows and suggest enhancements to improve efficiency and accuracy.
• Collaboration: Work closely with cross‑functional teams—including sales, product development, and IT—to ensure seamless data flow and exceptional customer experiences.

Essential Qualifications

• High school diploma or equivalent; an associate’s degree or coursework in business administration, information management, or a related field is a plus.
• Minimum of 2 years of proven experience in data entry, customer service, or a combination of both.
• Demonstrated ability to maintain a high level of accuracy while handling large volumes of data.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly and professionally.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM platforms such as Salesforce, HubSpot, or similar tools.
• Strong organizational skills and the capacity to prioritize tasks in a fast‑paced environment.
• Commitment to maintaining confidentiality and adhering to data‑privacy standards.

Preferred Qualifications & Additional Skills

• Experience with data validation tools, spreadsheet automation (e.g., macros, pivot tables), or basic scripting languages.
• Certification in customer service excellence (e.g., Certified Customer Service Professional) or data management (e.g., Certified Data Management Professional).
• Knowledge of industry‑specific regulations such as GDPR, HIPAA, or CCPA, depending on the client base.
• Demonstrated problem‑solving abilities and a proactive approach to identifying and addressing process gaps.
• Ability to work independently while also thriving in a collaborative team setting.

Core Competencies for Success

• Attention to Detail: A meticulous eye for spotting errors and inconsistencies in data.
• Customer‑Centric Mindset: A genuine desire to help customers and ensure their satisfaction.
• Time Management: Efficiently juggling multiple responsibilities without compromising quality.
• Technical Aptitude: Quick adaptation to new software tools and platforms.
• Communication: Clear, concise, and empathetic interaction with both internal teams and external clients.
• Integrity: Upholding the highest ethical standards when handling confidential information.

Compensation & Benefits

skillspath offers a competitive salary range of $48,000 – $53,000 per year, commensurate with experience and performance. In addition to a solid base salary, you will enjoy a comprehensive benefits package that includes:

• Medical, dental, and vision insurance plans with multiple coverage options.
• Paid vacation, personal days, and company‑observed holidays to support work‑life balance.
• Retirement savings plan with employer matching contributions.
• Continuous learning opportunities, including tuition reimbursement, certifications, and internal training programs.
• Employee assistance programs that provide mental‑health resources and wellness initiatives.
• Modern office amenities, flexible work arrangements, and a collaborative, inclusive culture.

Career Growth & Development

At skillspath, your career trajectory is shaped by your ambition and the organization’s commitment to nurturing talent. As you excel in the Data Entry & Customer Service role, you will have pathways to advance into senior data analyst positions, customer experience leadership, or specialized roles within our technology and product teams. We encourage continuous skill development through mentorship, cross‑departmental projects, and access to cutting‑edge tools that keep you at the forefront of industry trends.

Work Environment & Culture

Our Troy, MI office is designed to foster creativity, collaboration, and comfort. You will find open workspaces, quiet focus rooms, and communal areas that encourage knowledge sharing. skillspath’s culture is built on the pillars of:

• Innovation: We celebrate new ideas and empower employees to experiment with emerging technologies.
• Inclusivity: Diverse perspectives are valued, and every voice is heard.
• Accountability: Clear expectations and transparent feedback help everyone succeed.
• Community: Regular team‑building events, volunteer initiatives, and social gatherings strengthen our bonds.

Whether you thrive in a bustling team environment or prefer focused, independent work, you will find the support and resources needed to deliver your best performance.

How to Apply

If you are passionate about maintaining flawless data, delivering top‑tier customer service, and growing within a forward‑looking technology firm, we want to hear from you. Submit your resume and a brief cover letter outlining your relevant experience and why you are excited about the opportunity at skillspath. Join us in shaping the future of data‑driven customer experiences!