Debt Collector
Job Description:
- Review accounts daily and maintain work queue and desk assignments
- Contact borrowers by inbound and outbound telephone calls and email to collect debts
- Establish borrower location and contact information through skip tracing when necessary
- Assess borrowers’ ability and willingness to pay and identify appropriate repayment programs/options
- Track and report account information in the collections system
- Send required paperwork to borrowers, follow up for its return, and submit it timely
- Meet or exceed daily, weekly, and monthly production goals
- Follow federal and state laws regarding collection policies and procedures
- Perform other duties and special projects assigned by management
- Complete three weeks of Monday-Friday, 8am-5pm EST training
- Handle inbound calls involving early- and late-stage third-party collections
Requirements:
- High School Diploma/GED
- Drug test required
- Background check required
- Strong negotiation skills
- Knowledge of financial concepts
- Ability to effectively communicate with clients regarding their accounts
- Ability to pass annual required compliance testing
- Ability to follow all federal and state collection laws and procedures
Benefits:
- Uncapped monthly bonus
- Paid training
- Full-time work at home
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