Dental Billing Specialist – Finance Coordinator

Job Description:

• Prepare and submit dental insurance claims following Canadian insurance standards
• Process insurance payments, reconcile ledgers, and update patient accounts
• Follow up on outstanding insurance claims, benefit coordination, and pre-authorizations
• Communicate professionally with patients and insurance providers regarding billing and account inquiries
• Set up treatment contracts and pre-authorized payment agreements
• Process patient payments and maintain accurate financial records
• Monitor outstanding balances and assist with accounts receivable follow-up
• Prepare daily reconciliation reports and monthly financial summaries
• Maintain accurate data entry and patient account information
• Follow established confidentiality, privacy, and data protection procedures
• Access patient information exclusively through approved, secure systems
• Collaborate with finance, customer service, and administrative teams

Requirements:

• Previous experience in finance administration, billing, accounts receivable, or customer service
• Strong written and verbal English communication skills
• Excellent attention to detail and accuracy in data entry
• Proficiency in Microsoft Excel, Google Sheets, and administrative software
• Comfortable communicating with patients regarding financial matters
• Strong organizational skills and ability to manage multiple priorities
• Ability to learn new software and follow established procedures
• Must be available to work full-time night shifts aligned with Canadian daytime business hours
• Follow established confidentiality, privacy, and data protection procedures
• Access patient information exclusively through approved, secure systems
• Collaborate with finance, customer service, and administrative teams

Benefits:

• Competitive hourly rate
• On-time payments, every time
• Payments processed via Wise
• Direct client training provided
• Dedicated Account Manager as your point of contact
• Exposure to a wide range of modern SaaS platforms
• Potential for increased responsibilities as the company scales
• Tenure recognition for long-term team members
• Clear escalation paths
• 100% remote — work from home
• Stable, long-term account placements (not gig-style work)
• Supportive team culture across all accounts
• Exposure to multiple practice types and platforms
• Potential for increased hours or additional accounts based on performance
• We value loyalty and recognize those who grow with us