Digital Operations Associate, Remote (Nonprofit / Digital Marketing)
Remote (USA) | Full-Time | $68,300 - $89,200/year (varies by location)
About the Role
The nation's leading environmental law organization is hiring a Digital Operations Associate to support the production, quality assurance, execution, and optimization of digital marketing campaigns across email, SMS, and other engagement channels. The role sits within the communications department and serves as a bridge between strategy and execution, ensuring campaigns are accurately built, properly targeted, thoroughly tested, and delivered on schedule. This is a high-volume digital communications environment where the associate will support audience segmentation, campaign setup, data hygiene, reporting, and troubleshooting. The ideal candidate combines strong technical production skills with meticulous attention to detail and a commitment to data integrity. This is a non-supervisory, remote‑eligible position (37.5 hours/week) that can be performed from anywhere in the United States or from one of the organization's offices. What the Role Covers
- Supporting and executing multi‑channel campaigns across email, SMS, and other digital platforms, including audience segmentation, campaign workflows, automation journeys, and production scheduling
- Building and optimizing constituent engagement through online donation and advocacy forms, A/B testing, and data‑driven recommendations
- Collaborating across teams to build and execute integrated strategies supporting institutional and departmental priorities
- Owning the digital production QA process from initial build through deployment, including audience selection, personalization logic, dynamic content, links, rendering, tracking parameters, and campaign settings
- Developing and maintaining QA checklists, production documentation, and standard operating procedures
- Performing routine data audits, cleansing, deduplication, merge/purge processes, standardization, and validation
- Monitoring subscription status, suppression files, contact preferences, and consent management
- Assisting in generating campaign reports and performance dashboards
- Tracking campaign metrics including delivery, engagement, conversion, and audience growth
- Setting data‑informed, mission‑driven goals and benchmarks and continuously testing and refining strategies
Qualifications
- 2 to 4 years of experience in digital marketing operations, campaign production, CRM operations, marketing automation, or related fields
- Experience with EveryAction, Mobile Commons, or a similar tech stack
- Working knowledge of SQL
- HTML/CSS knowledge for email production and troubleshooting
- Familiarity with deliverability monitoring, source code management, UTM tracking, and campaign attribution
- Experience building and deploying email campaigns within platforms such as EveryAction, Salesforce Marketing Cloud, or similar
- Strong understanding of audience segmentation, campaign workflows, and marketing operations best practices
- Experience performing QA, data validation, and troubleshooting production issues
- Proficiency in Microsoft Excel including data analysis and manipulation
- Strong organizational skills and exceptional attention to detail
- Ability to manage multiple deadlines and work collaboratively across teams
Compensation and Benefits
- $80,300 - $89,200/year in San Francisco or New York
- $76,300 - $84,800/year in Washington DC, Seattle, Los Angeles, or Chicago
- $72,300 - $80,300/year in Denver or Philadelphia
- $68,300 - $75,900/year in Bozeman, Miami, or Houston
- Comprehensive benefits package included
Priority application deadline: October 30, 2026