Director, Provider Services
Summary
The Director– Provider Services leads the growth and performance of healthcare staffing in the Provider Services (Physicians, NPs, PAs) division. This role manages full-cycle operations, including recruitment, talent pipelines, account management, new business development, and overall team performance.
You’ll be working with
- HR, Compliance, Finance, and Marketing to streamline processes and scale workflows.
What you’ll be doing
- Develop and execute sales, recruitment, and expansion strategies to hit revenue and profit targets.
- Hire, coach, and manage recruiters and account managers while building a culture of accountability.
- Oversee client retention, build healthcare provider pipelines, and align recruitment with client demand.
- Establish and monitor KPIs (placements, fill rates, gross profit) to identify gaps and drive results.
- Partner with HR, Compliance, Finance, and Marketing to streamline processes and scale workflows.
Uphold our Core Values
- We Build Trust: We do what we say. We act with integrity and accountability. We earn confidence through transparency and results.
- We Move Forward: We embrace innovation and continuous improvement. We challenge the status quo. We adapt and grow to meet the needs of tomorrow.
- We Lead with Care: We put people first. We build meaningful relationships. We improve lives through empathy, respect, and service.
Leadership responsibilities
- Lead the Provider Services team and manage associated work processes
- Establish performance standards and monitor staff performance and development goals, assign accountabilities, set objectives, establish priorities, and conduct annual performance appraisals
- Execute supervisory responsibilities in accordance with the organization’s policies and procedures
Other duties as assigned
What we’re looking for
- High school diploma or equivalent
- 4+ years of experience in the healthcare staffing space
- Proven success managing staffing operations, sales, recruitment, and account management teams; Ability to build and maintain productive working relationships with cross-functional coworkers
- Deep understanding of profit margins, healthcare trends, and data-driven decision-making via CRM/ATS systems.
- Expert communication, negotiation, and relationship-building abilities in a fast-paced environment; effectively work in a fast-paced and complex environment and maintain a sense of urgency
- Proficiency in Microsoft Office Outlook, Word, Excel
It would be nice to have
- College degree preferred; Will accept any suitable combination of education, training, and experience
- Experience managing recruiting staff to include coaching, performance reviews, problem resolution, process compliance, and reporting in Provider Services
Compensation and Benefits
$125,000-$155,000 per year, please variable bonus plan
Benefits (Start Day 1!)
- Medical, Dental, Vision, Life, and Long-Term Disability
- Short-Term Disability, Accident, Critical Illness
- Legal Assistance, Identity Protection, Pet Coverage
- Retirement Plan with Employer Match
- Generous vacation plan + 8.5 paid holidays
High school diploma or equivalent; 4+ years healthcare staffing experience; proven success managing staffing operations, sales, recruitment, and account management; proficiency in Microsoft Office Outlook, Word, Excel; deep understanding of profit margins and healthcare trends.
Key Responsibilities
- developing sales strategies
- managing recruitment teams
- overseeing client retention
Skills & Tools
Microsoft Outlook, Microsoft Word, Microsoft Excel, CRM, ATS
Job Details
- Category: Healthcare Services - Advanced Practice
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — United States
- Salary: USD 125,000 – 155,000 / year
- Languages: English
Benefits
- 401k matching
- Generous paid time off
- Retirement plan
About TotalMed
A healthcare staffing company specializing in provider services including physicians, nurse practitioners, and physician assistants. — Industry: Healthcare