Discharge Coordinator

• Full-Time, 40 hours per week
• Typical business hours
• Additional hours may be required based on business needs

• Client Focused
• Growth Mindset
• People First
• High Standards
• Team Oriented
• Ethical & Compliant

• Utilize Parachute to communicate with accounts and collect necessary documentation.
• Partner closely with sales representatives and key accounts to provide seamless support, ensuring all client needs are met promptly and efficiently.  
• Respond promptly to equipment requests, ensuring responses are delivered within the hour to maintain high customer satisfaction.
• Determine qualifications based on insurance guidelines and assess medical necessity to ensure compliance and appropriate patient care.
• Manage and prioritize patient needs, meeting critical deadlines to ensure timely delivery of services and equipment.
• Coordinate discharges in collaboration with accounts, patients, families, and Sales Representatives to ensure smooth transitions and continuity of care.
• Serve as a point of contact on Reliable’s dedicated referral hotline, ensuring support for all inquiries and providing accurate information.
• Maintain accurate and up-to-date records of all transactions, communications, and activities related to patient care and equipment management.
• Assist in the development and implementation of process improvements to enhance operational efficiency and customer satisfaction.
•  Provide training and support to new team members to ensure consistent service quality and adherence to company policies.
• Practices and adheres to all HIPAA, HQAA, and compliance rules and regulations.
• Attend educational workshops as needed or assigned.
• Performs other duties as assigned by management.

• High School Diploma or equivalent required.
• DME experience is a plus.
• Minimum of two years of experience in office administration or customer service, or a documentation role within the healthcare industry.
• Strong understanding of healthcare documentation standards and compliance requirements. Exceptional communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders.
• Detail-oriented, organized, and capable of managing multiple tasks and priorities in a fast-paced environment.

• DME experience is a plus.

• Analytical Thinking: Ability to analyze complex data and make informed decisions. Communication: Strong verbal and written communication skills for effective collaboration. Problem-Solving: Proactive in identifying issues and implementing solutions.
• Organizational Skills: Highly organized with the ability to manage multiple tasks and priorities. Team Collaboration: Works well with cross-functional teams to achieve common goals.
• Attention to Detail: Ensures accuracy and thoroughness in all tasks.
• Demonstrates strong technological skills and the ability to adapt to new software and systems quickly.

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off and Paid Holidays
• Professional Development Opportunities
• Wellness Resources and Employee Support Programs
• Volunteer Time Off (VTO)
• Parental Leave
• Childbirth Leave
• Employee Recognition Programs
• Career Growth and Advancement Opportunities

High school diploma or equivalent; minimum two years of experience in office administration, customer service, or healthcare documentation; strong understanding of healthcare documentation standards and compliance; exceptional communication and organizational skills.

Key Responsibilities

• managing incoming orders
• coordinating discharges
• verifying equipment qualifications

Skills & Tools

Parachute

Job Details

• Category: Healthcare Services - Allied Health
• Seniority: Entry Level
• Commitment: Full Time
• Workplace: Remote — United States
• Languages: English

Benefits

• 401k matching
• Generous paid time off
• Retirement plan
• Generous parental leave

About Reliable Medical

A mission-driven organization dedicated to improving lives through exceptional service, innovation, and operational excellence. — Industry: Healthcare