Dispatch Specialist
Summary
Don’s Appliances is seeking a Dispatch Specialist to answer customer questions and concerns about the shipping and delivery of their products and will have extensive knowledge of the products that Don’s Appliances sells to answer questions accurately. The ideal candidate thrives in a fast-paced environment, excels at multitasking, and delivers exceptional customer service under pressure.
Essential Duties and Responsibilities
- Schedule and dispatch drivers, work crews, vehicles, or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs.
- Relays information such as work orders or other messages to and from crews, supervisors or other personnel.
- Utilized telephones or text messages to contact employees or emergency personnel.
- Speaking with supervisors or customers to resolve problems, requests for services or equipment.
- Prepares daily work such as schedules.
- Prepares work orders for crew or receiving work orders from work crews.
- Maintains communications within company assigned territories.
- Maintains and organizes work requests, customer requests, completed work requests, charges for work.
- Other duties as assigned.
Education
- High school diploma or GED
Experience
- Minimum of 1 to 2 years in dispatching, schedule coordination, or a fast-paced customer service environment.
Skills and Competencies
- Communication: Excellent verbal and written communication skills with a professional phone demeanor.
- Excellent customer service skills.
- Tech Savvy: Proficiency Microsoft Office, dispatch software, CRM systems, and mapping/GPS tools.
- Local Knowledge: Strong geographical familiarity with Pittsburgh, PA and tri state area.
- Multitasking: Proven ability to manage phone calls, radio traffic, and data entry simultaneously.
Work Location/Hours/ Job Type
- Full- Time, Remote
- Wednesday – Saturday (10 hour shifts, 4 days a week)
Benefits
✅ Medical, Dental & Vision Insurance ✅ PTO & Paid Holidays ✅ 401(k) with Company Match ✅ Short- & Long-Term Disability ✅ Life Insurance
Why Join Don’s Appliances?
We are a trusted, family-managed business with a strong commitment to customer service and employee development. You’ll work with a supportive team and have the opportunity to make a direct impact on the customer experience. We offer competitive pay, comprehensive benefits, and the chance to grow with a leading company in the appliance industry.
High school diploma/GED, 1–2 years dispatch or customer-service experience, proficiency with Microsoft Office, dispatch software, CRM and mapping/GPS tools, excellent communication, and local knowledge of Pittsburgh area.
Key Responsibilities
- scheduling drivers
- coordinating dispatch
- handling inquiries
Skills & Tools
Microsoft Office, dispatch software, CRM, mapping/GPS tools
Job Details
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — Pittsburgh, Pennsylvania, United States
- Languages: English
Benefits
- 401k matching
- Generous paid time off
- Retirement plan
About Don's Appliances
A family-managed appliance retailer focused on customer service and employee development. — Industry: Retail and Wholesale