Dispute Processing Associate

Dispute Processing Associate Position Summary: As an Administrative Dispute Processing Associate, you will work under the supervision of the Administrative Support Supervisor. Your primary responsibilities include processing dispute correspondences using our ticketing system and maintaining detailed records of all disputes and resolutions. Key Responsibilities: · Process and resolve dispute correspondences quickly and accurately. · Utilize the dispute ticketing system to track and manage disputes. · Collaborate with team members for a cohesive approach. · Maintain detailed records for accountability and compliance. · Participate in training sessions on industry best practices. · Provide feedback on improving the dispute resolution process. · Ensure all client interactions are conducted with professionalism. Required Qualifications: · High school diploma required; associate degree or higher preferred. · Previous experience in a customer support or administrative role, particularly in handling disputes. · Strong understanding of customer service practices and dispute resolution processes. · Excellent communication skills, both verbal and written. · Proficiency in Microsoft Office applications and familiarity with ticketing systems. Preferred Skills: · Experience in a financial services or regulated environment. · Strong problem-solving abilities and a detail-oriented approach. · Ability to handle stressful situations calmly and efficiently. What We Offer: · Hourly wage: $20.00 – $24.00 ($20,800 – $24,960 per year) · Benefits package for remote part-time employees. · Paid training and professional development opportunities. · Pro-rated paid sick leave and vacation days. · Flexible work hours. · 100% remote. · Opportunities for career growth and advancement within the company. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, age, disability, veteran’s status, sexual orientation, or gender identity.