District Operations Manager

About Dent Wizard

Dent Wizard is the nation’s undisputed leader in automotive reconditioning services and vehicle protection products – and our success is the result of the great people who serve our customers. We’re stable, growing and have a strong business model, with opportunities in 43 states, 2.5 million vehicles repaired every year and more than 3,000 highly skilled employees. Help us reach new heights and receive the respect, rewards and recognition you deserve.

District Manager Job Description

Reporting to a Region Vice President, a District Manager oversees and leads all sales, operations, and employees within a defined geographic area. DM is responsible for both origination of business and fulfillment of services to customers.

Essential Duties & Responsibilities

Sales and Business Development (25-35%)

• Work with RVP, RCDD and/or DSM to develop and execute a revenue growth plan aligned with Company strategy and objectives by developing new customers and expanding relationships.

• Partner with DSM and RCDD to sell new customers and maximize existing business opportunities.

• Build and solidify relationships with key customers and networks to initiate relationships with prospective customers.

• Develop and implement sales solutions that ensure maximum penetration of customers and the market.

• Drive results using strategic selling skills and negotiation abilities that create a win-win for the customer and Dent Wizard.

• Align with National Sales and Marketing leadership to support business development and proactively promote services.

Operations (35-45%)

• Lead and manage a team to maximize effectiveness and efficiency of resources, technicians and capital. 

• Direct recruiting activities with hiring managers and talent acquisition resources to ensure top talent and proper staffing in support of existing customers and new business expectations.

• Expediently and professionally addresses all customer, operational, and performance concerns.

• Closely support direct reports/managers optimizing day-to-day operations.

Personnel (15-20%)

• Create a positive, productive working environment consistent with Dent Wizard’s Core Values.

• Recruit, hire and retain technician base at or above budgeted targets.

• Ensure managers possess the necessary skills and are empowered to identify and resolve customer and personnel concerns in a proactive, respectful, and fair manner.

• Communicate regularly, consistently, effectively, and candidly.

• Create and implement plans for managers and employees to be appropriately trained and equipped for current and potential business including technical, administrative and management skills.

• Identifies performance issues and develops plans to address and redirect.

Administration (10-20%)

• Lead Q Process to ensure complete participation and drive Vital Few and MITs.

• Lead and execute DW’s Blueprint Strategy to deliver Desired Superior Outcome expectations.

• Responsible for achieving annual budget goals such as revenue and EBITDA.

• Along with FP&A team, utilize quantitative tools to drive financial and operational performance.

• Manage and deliver key metrics to exceed company goals.

• Leads preparation of 7-step capital requests.

• Evaluate and recommend investment decisions regarding headcount, coverage patterns, equ
• ipment, etc.

Required Qualifications

• Combined minimum experience of 3 years in a district route and auction leadership role required

• Profitable management of a P&L of at least $1.5M in revenue annually

• Experience managing other leaders and staffs of 20+

• Travels overnight approximately 10 – 20%

• Result-driven

• Positive, motivating leadership style

• Flexible, resilient, diplomatic, tolerant

• Active listener; credible and persuasive communication style that empowers others and leads decisively

• Successful strategy implementation and results

• Track record of leading and implementing positive change

Preferred Qualifications

• District dealer route and auction experience both strongly preferred

The compensation offered for this position will depend on qualifications, experience, and geographic location.

The starting compensation is expected to be:

Why Dent Wizard: An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people. The compensation offered for this position will depend on qualifications, experience, and geographic location. The total compensation package may also include commission, bonus or profit sharing. Sign on bonus is subject to state and local laws, terms and conditions, including employment status and length-of-service requirements. We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.

EOE Statement: Dent Wizard is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.

*ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dent Wizard's Human Resources Department to discuss your specific needs. Please feel free to contact us at .

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