Docusign Consultant
Roles and Responsibilities: · Own administration, configuration, and support of the DocuSign e-signature platform, including workflow/template management, integrations, and issue resolution. · Configure and support integrations with Malbek, Salesforce, and Workday, along with other enterprise systems requiring signature-triggered workflows. · Build and maintain custom API integrations using DocuSign SDKs/REST APIs for automated document routing and signature workflows. · Design workflow/template routing rules, bulk send configuration, and SSO/authentication integration. · Configure audit trail and reporting for compliance requirements. · Support environment upgrades, patching, and troubleshooting of production issues. · Own day-to-day operational support and enhancements for the DocuSign platform supporting global business functions. · Drive application lifecycle management, including roadmap input, risk mitigation, and compliance initiatives for the DocuSign platform. · Partner with business stakeholders, architecture teams, and vendors to translate requirements into scalable DocuSign-based solutions. · Monitor and report on KPIs, SLA compliance, and incident trends; lead root-cause analysis and continuous improvement efforts. · Design and deliver automation initiatives using RPA, Microsoft Power Automate, and Python to reduce manual effort and improve operational efficiency. · Lead proactive support strategies to improve issue resolution timelines and reduce operational risk. · Contribute technical and functional expertise to enterprise projects, ensuring on-time, in-scope, and quality delivery. · Serve as a subject-matter expert and escalation point for production incidents and enhancement requests related to DocuSign. Qualification: · 8+ years of progressive IT experience, including enterprise application support and delivery. · Hands-on experience administering DocuSign, including workflow/template design, routing rules, and SSO/authentication integration. · Experience building custom API integrations using DocuSign SDKs or REST APIs, including integrations with Malbek, Salesforce, Workday etc. · Working knowledge of ITIL service management practices (incident, problem, release management). · Experience with workflow automation tools (RPA, Microsoft Power Automate, Python) a plus. · Strong stakeholder management and cross-functional collaboration skills across global, multi-region teams. · Experience contributing to or managing project budgets and vendor relationships. Core Competencies · DocuSign platform administration & workflow design · Enterprise API integrations (Malbek, Salesforce, Workday etc.) · Technology strategy & application modernization · Service operations & SLA governance · Risk management & business continuity planning · Stakeholder engagement & executive communication · Critical thinking & decision-making · Documentation & policy development