Dynamic Customer Service Representative – Insurance Support Specialist – Phoenix Metro Area – Remote Work Opportunity

About brighthush

brighthush is a leading provider of innovative insurance solutions that empower individuals and businesses to protect what matters most. With a strong focus on customer experience, we blend cutting‑edge technology with a human touch to deliver seamless support across all touchpoints. Our mission is to redefine the insurance journey, making it simpler, faster, and more transparent for our clients. As we continue to grow, we’re looking for passionate, customer‑first professionals who want to be part of a culture that values collaboration, continuous learning, and genuine impact.

Role Overview

As a Customer Service Representative – Insurance Support Specialist at brighthush, you will be the frontline advocate for our customers. You’ll handle inbound calls, resolve policy inquiries, manage billing questions, and guide clients through routine service requests—all while maintaining the highest standards of accuracy and compliance. This role is ideal for individuals who thrive in fast‑paced environments, enjoy problem‑solving, and are committed to delivering exceptional service.

Key Responsibilities

• Deliver outstanding customer service through inbound phone interactions, ensuring each call reflects brighthush’s commitment to quality.
• Assist customers with policy servicing requests, updates, billing inquiries, and general questions related to insurance products.
• Explain insurance products, coverage details, and policy information within the scope of a non‑licensed representative.
• Accurately document every customer interaction and maintain detailed records in our proprietary systems.
• Research and resolve customer concerns, escalating issues to licensed agents when necessary.
• Navigate multiple systems simultaneously to access account information and complete transactions efficiently.
• Adhere to all company policies, compliance requirements, and quality standards to protect customer data and uphold brand integrity.
• Identify opportunities to transfer customers to licensed agents when a higher level of expertise is required.
• Meet performance expectations related to quality, productivity, attendance, and customer satisfaction metrics.

Essential Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills, with the ability to convey complex information clearly.
• Professional, empathetic approach to handling customer concerns.
• Strong problem‑solving and critical‑thinking abilities.
• Quick learner with the capacity to absorb insurance concepts, processes, and systems.
• Proficiency with computers and the ability to navigate multiple applications simultaneously.
• Detail‑oriented mindset and the ability to work within a structured environment.

Preferred Qualifications

• Minimum of 1 year of customer service experience, preferably in a call center or contact center setting.
• Experience working from home, including reliable home‑office setup and self‑discipline.
• Background in healthcare, banking, retail, hospitality, or insurance environments.
• Experience managing customer accounts, billing inquiries, or account maintenance tasks.
• Track record of meeting or exceeding quality and productivity goals.

Skills & Competencies

• Customer‑first mindset and a genuine desire to help.
• Excellent listening skills and the ability to adapt quickly to new processes and technology.
• Patience and professionalism when handling complex or sensitive situations.
• Dependability and commitment to attendance expectations.
• Strong organizational skills and the ability to manage multiple priorities.
• Proficiency with CRM systems, Microsoft Office Suite, and other relevant software.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Customer Service Representative, you’ll have access to:

• Comprehensive onboarding and ongoing training programs that cover insurance fundamentals, product knowledge, and advanced customer‑service techniques.
• Mentorship from experienced licensed agents and senior representatives.
• Clear career pathways to roles such as Senior Representative, Team Lead, or Licensed Agent, depending on your interests and performance.
• Regular performance reviews and personalized development plans to help you reach your professional goals.
• Opportunities to cross‑train in related departments such as Claims, Underwriting, or Sales.

Work Environment & Culture

Our remote, phone‑based support environment is designed for focus and productivity. You’ll work from a distraction‑free space with a dedicated desk, high‑speed internet, and a quiet atmosphere. We value:

• Flexibility: scheduled shifts with occasional overtime based on business needs.
• Collaboration: regular team huddles, knowledge‑sharing sessions, and open communication channels.
• Well‑being: access to employee assistance programs, wellness resources, and a supportive community.
• Innovation: the chance to contribute ideas that shape the future of our customer‑service experience.

Compensation & Benefits

We offer a competitive compensation package that includes:

• Base pay starting at $16.50 per hour, with the potential to earn an additional $3 per hour for top performers.
• Performance‑based bonuses and incentive programs.
• Health, dental, and vision coverage.
• Paid time off, holidays, and a generous vacation policy.
• 401(k) plan with company match to help you plan for the future.
• Employee assistance program and mental‑health resources.
• Paid training and professional development opportunities.

How to Apply

Ready to join a team that values your expertise and offers a path to growth? Click the link below to submit your application and take the first step toward a rewarding career at brighthush.

Apply To This Job

Referral Rewards Program

We appreciate your help in finding great talent! If you refer a candidate who becomes a new brighthush hire, you’ll be eligible for our Referral Rewards Program. Learn more at brighthush.com/referral-rewards.

Equal Opportunity Statement

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on merit, qualifications, and business needs, without regard to race, color, religion, sex, age, national origin, disability, or any other protected characteristic.

Learn More About brighthush

• What we do: brighthush.com/get-to-know-us
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