Dynamic Front‑Line Customer Experience Coordinator – Leadership & Loyalty Champion – Retail Excellence & Growth Opportunities at brighthush

About brighthush and the Retail Experience Revolution

brighthush is a global trailblazer in the off‑price retail sector, celebrated for delivering premium merchandise at unbeatable prices. With a presence in more than 30 countries, brighthush has cultivated a reputation for relentless innovation, unwavering inclusivity, and an obsessive focus on customer delight. Our stores are more than just shopping destinations; they are vibrant community hubs where shoppers feel valued, employees thrive, and every interaction becomes an opportunity to forge lasting loyalty.

Why This Role is a Game‑Changer

As a Customer Experience Coordinator at brighthush, you will be the linchpin that connects our frontline associates with our customers. You’ll lead by example, ensuring that every shopper leaves our store with a smile, a sense of belonging, and a clear understanding of our loyalty programs. This role is perfect for someone who thrives in a fast‑paced environment, loves coaching, and is passionate about turning everyday interactions into memorable experiences.

Key Responsibilities

• Front‑Line Leadership: Oversee a team of associates at the front of the store, assigning registers, coordinating breaks, and ensuring seamless POS coverage. Monitor performance metrics, provide real‑time coaching, and celebrate wins to keep the team motivated.
• Customer Experience Excellence: Engage with customers personally, promote loyalty programs, and resolve concerns promptly to maintain a positive store atmosphere. Use customer feedback to identify trends and drive continuous improvement.
• Training & Development: Mentor associates on front‑end principles, personalize customer interactions, and conduct ongoing coaching sessions to elevate service standards. Develop training materials, conduct role‑play scenarios, and track progress through performance dashboards.
• Operational Excellence: Maintain a clean, organized store; enforce merchandising standards; and ensure all tasks align with the store plan. Collaborate with the visual merchandising team to create compelling displays that drive sales.
• Communication & Collaboration: Provide clear, timely updates to management and associates; recognize achievements; and deliver constructive feedback. Facilitate cross‑functional meetings to align on goals and share best practices.
• Compliance & Safety: Uphold all labor laws, company policies, and safety protocols; support shrink reduction initiatives; and promote a culture of honesty and integrity. Conduct regular safety drills and ensure all associates are trained on emergency procedures.
• Continuous Improvement: Partner with store management to identify training needs, refine processes, and implement best practices that enhance customer satisfaction. Analyze sales data, customer surveys, and operational metrics to uncover opportunities for growth.
• Additional Duties: Perform any other responsibilities as assigned to support store success, including special projects, seasonal initiatives, or community outreach events.

Essential Qualifications

• Minimum of 1 year of retail experience with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Exceptional communication skills—both verbal and written—with a keen attention to detail.
• Proven ability to multitask, prioritize, and adapt quickly to changing priorities.
• Demonstrated teamwork and collaboration with peers and supervisors.
• Flexibility to work a dynamic schedule, including nights, weekends, and holidays.
• Commitment to fostering an inclusive, respectful, and high‑performance work environment.

Preferred Qualifications

• Experience with loyalty program promotion and customer retention strategies.
• Background in training and coaching associates, with measurable improvements in performance.
• Knowledge of POS systems, inventory management, and shrink reduction tools.
• Leadership training or certification in retail operations.
• Proficiency in multiple languages to serve a diverse customer base.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Leadership Presence: Ability to inspire, motivate, and guide a team toward shared goals.
• Problem‑Solving: Quick, effective resolution of customer issues and operational challenges.
• Data‑Driven Decision Making: Use metrics and feedback to drive continuous improvement.
• Adaptability: Thrive in a fast‑moving retail environment with evolving priorities.
• Integrity & Ethics: Model honesty, confidentiality, and compliance with all policies.

Career Growth & Learning Opportunities

At brighthush, we believe that every employee’s journey is a partnership. As a Customer Experience Coordinator, you will:

• Gain exposure to store operations, merchandising, and corporate initiatives.
• Participate in leadership development programs that prepare you for higher management roles.
• Access internal training modules covering customer service excellence, loyalty program management, and retail analytics.
• Opportunity to mentor future leaders and shape the next generation of retail talent.
• Potential to transition into roles such as Store Manager, District Manager, or Corporate Program Manager.

Work Environment & Company Culture

brighthush’s culture is built on the pillars of diversity, inclusion, and empowerment. We celebrate differences, encourage open dialogue, and reward innovation. Our employees enjoy:

• A collaborative team atmosphere where ideas are valued.
• Regular feedback loops and recognition programs.
• Access to wellness resources, including an Employee Assistance Program (EAP) and health coaching.
• Community engagement initiatives that allow you to give back.
• A flexible work environment that balances professional growth with personal life.

Compensation, Perks, and Benefits

While the starting hourly rate for this role ranges from $18.00 to $18.50, the total rewards package at brighthush is designed to support your well‑being and future. Benefits typically include:

• Competitive base salary with performance‑based bonuses.
• Comprehensive health, dental, and vision plans.
• 401(k) retirement savings plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Employee discount on all brighthush merchandise.
• Life and disability insurance options.
• Auto and home insurance discounts.
• Employee referral bonuses and scholarship programs.
• Support for childcare, pet care, and legal services.

How to Apply and Next Steps

Ready to elevate your career and make a tangible impact on customer satisfaction? Submit your application through our career portal or click the link below. We are committed to a fair hiring process and welcome candidates from all backgrounds. If you require reasonable accommodations during the application process, please let us know.

Apply to the Customer Experience Coordinator Position at brighthush

Join brighthush – Where Every Customer Interaction Matters

At brighthush, we don’t just sell products; we create experiences that resonate with shoppers worldwide. As a Customer Experience Coordinator, you will be at the forefront of this mission, shaping the way customers perceive and engage with our brand. If you are driven by service excellence, eager to lead, and ready to grow within a dynamic retail environment, we want to hear from you. Take the next step in your career and help us continue to set the standard for customer experience in the off‑price retail industry.