Dynamic Remote Travel Support Coordinator – Elevating Customer Care & Driving Growth in the Travel Experience

About brighthush and the Travel Experience Revolution

At brighthush, we believe that travel is more than a destination—it’s a transformative experience that sparks curiosity, builds connections, and creates lifelong memories. As a forward‑thinking travel solutions provider headquartered in Michigan, brighthush has carved a niche by blending cutting‑edge technology with a human‑centric approach to customer service. Our mission is to empower travelers worldwide to explore the world with confidence, convenience, and a touch of wonder.

We’re on the lookout for a passionate, detail‑oriented Remote Travel Support Coordinator who will become the voice of our brand, ensuring every client interaction is seamless, personalized, and memorable. If you thrive in a fast‑paced, customer‑first environment and want to grow your career while shaping the future of travel, brighthush is the place for you.

Key Responsibilities – Your Day‑to‑Day Impact

• Client Engagement & Support: Serve as the primary point of contact for travelers, addressing inquiries via phone, email, and live chat. Provide timely, accurate information on itineraries, booking details, and travel advisories.
• Travel Coordination: Collaborate with internal teams—booking, logistics, and finance—to assemble complete travel packages, including flights, accommodations, ground transportation, and activities.
• Issue Resolution: Proactively identify and resolve booking discrepancies, cancellations, or changes, ensuring minimal disruption to the client’s journey.
• Process Optimization: Continuously evaluate and refine support workflows, leveraging data to improve response times, satisfaction scores, and overall efficiency.
• Knowledge Management: Maintain an up‑to‑date repository of travel policies, partner agreements, and FAQ content to empower both customers and internal teams.
• Feedback & Reporting: Collect and analyze customer feedback, generating actionable insights for product and service enhancements.
• Cross‑Functional Collaboration: Partner with marketing, sales, and product teams to align customer experience initiatives with broader business objectives.

Essential Qualifications – What We Expect

• High school diploma or equivalent; bachelor’s degree in Hospitality, Tourism, Business, or related field preferred.
• Minimum of 2 years’ experience in customer service, preferably within the travel or hospitality industry.
• Exceptional written and verbal communication skills in English; additional languages are a plus.
• Proficiency with CRM platforms (e.g., Salesforce, Zendesk) and travel booking systems (e.g., Sabre, Amadeus).
• Strong organizational skills with the ability to manage multiple priorities and deadlines simultaneously.
• Self‑motivated, detail‑oriented, and comfortable working independently in a remote setting.
• Demonstrated problem‑solving ability and a genuine passion for delivering outstanding customer experiences.

Preferred Qualifications – Bonus Points

• Experience with travel analytics tools and data visualization (e.g., Tableau, Power BI).
• Knowledge of travel regulations, visa requirements, and international travel best practices.
• Previous exposure to B2B travel solutions or corporate travel management.
• Experience in a startup or high‑growth environment, showcasing adaptability and resilience.

Core Skills & Competencies for Success

• Customer‑Centric Mindset: A genuine desire to help clients achieve their travel goals.
• Communication Excellence: Clear, concise, and empathetic communication across all channels.
• Technical Proficiency: Comfortable navigating multiple software tools and troubleshooting basic technical issues.
• Analytical Thinking: Ability to interpret data, identify trends, and recommend improvements.
• Team Collaboration: Strong interpersonal skills to work effectively with cross‑functional teams.
• Adaptability: Thrive in a dynamic environment where priorities can shift quickly.
• Time Management: Prioritize tasks efficiently to meet tight deadlines.

Career Growth & Learning Opportunities at brighthush

At brighthush, we invest in our people. As a Remote Travel Support Coordinator, you’ll have access to:

• Comprehensive onboarding and ongoing training programs covering industry trends, product knowledge, and customer service excellence.
• Mentorship from senior leaders in travel operations, product development, and customer success.
• Clear career pathways—potential progression into Senior Coordinator, Team Lead, or specialized roles in travel technology and product management.
• Regular performance reviews with actionable feedback and personalized development plans.
• Opportunities to contribute to strategic projects, such as expanding our global partner network or launching new travel products.

Work Environment & Company Culture

brighthush champions a culture of innovation, inclusivity, and work‑life balance. Key highlights include:

• Remote‑First Flexibility: Work from anywhere with a reliable internet connection, supported by a robust virtual collaboration ecosystem.
• Collaborative Spirit: Regular virtual team huddles, brainstorming sessions, and cross‑departmental initiatives that foster a sense of community.
• Employee Well‑Being: Access to mental health resources, wellness stipends, and virtual fitness challenges.
• Diversity & Inclusion: A commitment to building a workforce that reflects the global community we serve.
• Continuous Learning: Quarterly workshops, industry webinars, and a company‑wide learning budget.

Compensation, Perks & Benefits

While specific figures may vary based on experience, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market standards for remote customer support roles.
• Performance‑based bonuses tied to customer satisfaction metrics and team goals.
• Health, dental, and vision insurance plans with generous coverage options.
• 401(k) retirement plan with company match.
• Paid time off (PTO), sick leave, and flexible holiday scheduling.
• Travel stipend or discounted travel credits for personal use.
• Technology stipend to equip you with the necessary hardware and software.
• Professional development budget for courses, certifications, and conferences.

Why Join brighthush?

When you become part of brighthush, you’re not just filling a role—you’re shaping the future of travel. You’ll:

• Be at the forefront of delivering exceptional customer experiences in a rapidly evolving industry.
• Collaborate with passionate professionals who are dedicated to innovation and service excellence.
• Enjoy the freedom of remote work while staying connected to a vibrant, supportive community.
• Benefit from a culture that values growth, creativity, and a healthy work‑life balance.

Ready to Embark on Your Next Adventure?

If you’re ready to bring your customer‑service expertise, love for travel, and drive for continuous improvement to a team that values your contributions, we want to hear from you. Apply today and help us create unforgettable journeys for travelers around the globe.