Education Advocate for Call Center UTAH RESIDENTS ONLY

Benefits/Perks Competitive compensation Fully paid bachelor’s and master’s degrees programs Paid Time Off Career growth opportunities Part-time and full-time positions are available Job Summary We are seeking a friendly and professional Education Advocate to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs, and provide helpful solutions that ensure they have a great customer service experience. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure. We also offer 100% paid college courses towards your bachelor’s and master’s degrees through our three online universities. This is your opportunity to get your degree while you work at home.

Responsibilities

Receive inbound calls and place outbound calls Identify the nature of the call, collect relevant information, and provide solutions Refer to premade scripts for a variety of customer service topics Use best practices in customer service techniques to develop rapport and build relationships with customers Document all customer interactions Attend trainings to maintain up-to-date skills and knowledge Qualifications YOU MUST BE A RESIDENT OF UTAH. We cannot consider anyone outside of Utah. High school diploma or GED preferred. We have protocols for those aged 14 to 17. Previous experience as a Call Center Representative or in a similar role is preferred Excellent phone and verbal communication skills and understanding of active listening techniques mandatory Ability to work well under pressure in a fast-paced environment Highly organized with the ability to prioritize projects and manage time effectively This is a remote position. #J-18808-Ljbffr