Email live support

Hologic is seeking an Email Live Support team member to deliver responsive, customer-focused assistance from a remote setting. Position Summary In this full-time, remote role based in Seminole, AL, you will provide timely support to customers through email. You will troubleshoot questions, resolve issues, and ensure every interaction reflects a high standard of service. You’ll be responsible for accurately documenting case details and maintaining clear, professional communication while working within established support processes and performance expectations.

Key Responsibilities

Respond to customer inquiries via email with professionalism, clarity, and accuracy Diagnose and troubleshoot common issues using available internal resources and support procedures Gather and document relevant information to understand customer needs and drive effective resolutions Provide updates to customers throughout the support lifecycle, ensuring timely follow-through Maintain quality and productivity by adhering to established service standards and workflows

Required Qualifications

Ability to communicate clearly and professionally in writing Demonstrated customer service mindset with a focus on problem-solving Comfort working in a fast-paced environment while managing multiple active conversations Basic proficiency with computers and business systems used for support documentation Reliability and attention to detail when recording case information

Preferred Qualifications

Experience in customer support, help desk, or a similar service role Familiarity with ticketing or case-management workflows Strong written communication skills, including grammar and tone consistency Experience handling sensitive or technical inquiries with tact and discretion

Compensation

Hourly rate: $15 - $40