Engagement Manager
Treasure AI:
トレジャーAIの社員は情熱的で、データドリブン、そして顧客第一主義です。私たちは、自ら行動を起こし、ニーズを先読みし、主体的に問題解決に取り組むドライバーの集まりです。私たちの行動は、誠実さ、信頼性、オープンさ、そして謙虚さという価値観を体現しています。
Your Role
Lead end-to-end delivery of customer engagements from scoping through execution and renewal. Serve as the primary contact for client stakeholders while managing cross-functional teams to ensure on-time, in-scope delivery aligned to business outcomes.
KEY RESPONSIBILITIES
Client & Delivery Management
Primary point of contact for assigned engagements across business and technical stakeholders
Lead project governance including steering committees, status reviews, and executive readouts
Translate client objectives into clear engagement plans with measurable success criteria
Manage client expectations, scope boundaries, and change requests; escalate and resolve conflicts
Project Execution & Governance
Own engagement plan including scope, timelines, milestones, dependencies, and resources
Coordinate cross-functional teams (Solution Architects, Data Engineers, Product, Support)
Implement delivery governance: RAID logs, status reports, change control, communication plans
Ensure quality project artifacts: charters, SOWs, status decks, runbooks, handover documentation
Commercial & Value Delivery
Own services SOW: scope, assumptions, deliverables, acceptance criteria
Identify upsell/cross-sell opportunities with Sales and Customer Success
Define and track value metrics: adoption, performance, time-to-value, business impact
Drive user adoption and change management with client sponsors
Risk & Quality Management
Maintain consolidated view of project health: schedule, scope, budget, risks, satisfaction
Anticipate and mitigate delivery risks; manage dependencies across teams
Enforce best-practice methodologies (agile/hybrid delivery, SDLC, data & AI standards)
REQUIRED QUALIFICATIONS
Bachelor's degree in Business, Engineering, Computer Science, or related field
7+ years in consulting, professional services, or project management with enterprise customers
Proven track record leading complex, multi-stakeholder implementations (SaaS, data/analytics, AI/ML, MarTech/CDP)
Strong stakeholder management with clear, confident communication skills
Expertise in project management: planning, estimation, risk management, governance
Experience owning SOWs, budgets, and profitability for services engagements
Excellent presentation skills; ability to translate technical topics into business language
Experience in global, cross-functional environments across time zones PREFERRED QUALIFICATIONS
Experience with CDPs, marketing technology, data platforms, or AI/ML implementations
Professional certifications: PMP, PRINCE2, Scrum Master, SAFe
Background in data & analytics, cloud platforms (AWS/Azure/GCP), or enterprise SaaS
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Experience collaborating with partners/SIs in shared delivery models
Working Policy
KEY COMPETENCIES
Client-centric mindset focused on outcomes and long-term relationships
Structured problem-solving; comfortable with ambiguity
Ownership and accountability for results
Strong influencing and negotiation skills
Operational rigor in planning, reporting, and financial tracking
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