Engineer Computer Support Systems

Must Have Technical/Functional Skills

Desktop support, L2 Windows support, Mac OS support, Windows 10/11, Apple iOS Support,

Roles & Responsibilities

• Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of

Laptop/Desktop/VDI

• Solving technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components

like MS Office/VPN/Anti-Virus/Skype etc.

• Provide support in enrolling the iOS devices in MDM (JAMF) and investigate the incidents and Tasks

• Deployment of device drivers and windows patch updates

• Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices

• Manage the Security compliance health status of end user workstations

• Monitor security patching status and remedy deficiencies proactively

• Diagnoses, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from

Service Desk team

• Adjust configuration options as required to resolve defects identified while performing corrective action on a device

• Investigate desktop level incidents and identify root causes to be able to provide solutions.

• Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities

• Support Windows 11 Feature upgrade using modern management techniques - SCCM/Auto Pilot

• L2 Workstations operational support

• Monitor and report on User experience.

Report on Workstation image deployments and patch compliance metrics

Salary Range: $56,000 -$62,000 year

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

#LI-SP1

Requires 4+ years of experience and a bachelor's degree in computer science. Provides L2 desktop support for Windows, macOS, iOS, workstations, software, hardware, patching, security compliance, and device management.

Key Responsibilities

• troubleshooting devices
• monitoring compliance
• deploying updates

Skills & Tools

Microsoft Windows, Windows 10, Windows 11, macOS, Apple iOS, Microsoft Office, VPN, Anti-Virus, Skype, JAMF, BIOS, SCCM, Auto Pilot

Job Details

• Category: Information Technology
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — Concord, North Carolina, United States
• Salary: USD 56,000 – 62,000 / year
• Languages: English

Benefits

• 401k matching
• Tuition reimbursement
• Retirement plan
• Generous parental leave

About Tata Consultancy Services

A global technology services and consulting company. — Industry: Information Technology