Engineering Manager, Ecommerce

About Fullscript We’re an industry-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea. Make it easier for practitioners to access the products they trust so they can deliver better care. That simple idea grew into a platform that powers every part of care. Today, more than 125,000 practitioners use Fullscript for clinical insights, lab interpretations, patient analytics, education, and access to high-quality supplements. Over 10 million patients rely on Fullscript to stay connected to their care plans and follow through on treatment. We build tools that make care smarter and more human. Tools that save time, simplify decisions, and help practitioners stay closely connected to the people they care for. When everything they need is in one place, they can focus on what matters most: helping people get better. This is your invitation. Bring your ideas, your grit, and your care for people. Join us and shape the future of care.

The Mission: Ecommerce at Fullscript

The ecommerce team is the revenue engine powering Fullscript's growth.

We own the end-to-end ecommerce experience, including cart, checkout, payments, taxes, discounts, payouts, and financial reporting.

Every transaction, every order, and every dollar flows through what this team builds. We deliver reliability, security, and correctness - while still learning and moving fast

The Role

We’re looking for a hands-on Engineering Manager to lead the ecommerce pod.

This role blends deep technical leadership with people leadership. You are expected to make critical decisions regarding the team’s focus and participate in system design planning. You will stay close to the work while owning systems at the heart of the business and creating the conditions for safe, reliable delivery.

The Mission: Ecommerce at Fullscript

The ecommerce team is the revenue engine powering Fullscript's growth.

We own the end-to-end ecommerce experience, including cart, checkout, payments, taxes, discounts, payouts, and financial reporting.

Every transaction, every order, and every dollar flows through what this team builds. We deliver reliability, security, and correctness - while still learning and moving fast

The Role

We’re looking for a hands-on Engineering Manager to lead the ecommerce pod.

This role blends deep technical leadership with people leadership. You are expected to make critical decisions regarding the team’s focus and participate in system design planning. You will stay close to the work while owning systems at the heart of the business and creating the conditions for safe, reliable delivery.

The Mission: Ecommerce at Fullscript The ecommerce team is the revenue engine powering Fullscript's growth. We own the end-to-end ecommerce experience, including cart, checkout, payments, taxes, discounts, payouts, and financial reporting. Every transaction, every order, and every dollar flows through what this team builds. We deliver reliability, security, and correctness - while still learning and moving fast The Role We’re looking for a hands-on Engineering Manager to lead the ecommerce pod. This role blends deep technical leadership with people leadership. You are expected to make critical decisions regarding the team’s focus and participate in system design planning. You will stay close to the work while owning systems at the heart of the business and creating the conditions for safe, reliable delivery. What You'll Do

Lead a cross-functional Product Engineering pod responsible for payments

Collaborate across Fullscript’s engineering org as a technical authority for payments-related decisions

Own the checkout experience end to end, from cart to confirmation

Design and maintain integrations with payment processing platforms such as Stripe

Build and evolve connections to financial systems and fulfillment platforms

Ensure payment flows are secure, auditable, and highly reliable

Balance feature delivery with the operational rigor required for revenue-critical systems

How We Expect You to Think

Treat revenue-critical systems with appropriate care and discipline

Build for observability and understand what is happening at every step

Understand the business impact of outages, bugs, and degraded performance

Know when to move deliberately and when it is safe to move faster

Own the full lifecycle from design through production operations

What You Bring

Experience leading ecommerce or transaction-critical systems

Understanding of payment integrations such as Stripe or similar platforms

Technical depth and product judgment to guide senior engineering conversations across architecture, system design, reliability, scalability, and technical tradeoffs

Experience planning and executing platform modernizations, or large refactors in production systems

Experience directly managing engineers, including coaching, performance management, and career development

Proven ability to partner closely with finance and operations stakeholders

What We Can Offer You

Generous PTO and competitive pay

Fullscript’s RRSP match program for financial health

Flexible benefits package and workplace wellness program

Training budget and company-wide learning initiatives

Discount on Fullscript catalog of products

Ability to work Wherever You Work Well*

Our Wherever You Work Well philosophy means Fullscript teammates get to pick their own office — whether that’s in-office, at home, or a bit of both 🐶🏡 Why Fullscript Great work happens when people feel supported, trusted, and inspired. At Fullscript, we stay curious and keep finding smarter ways to make care better. We grow together, take on new challenges, and focus on impact. We put people first, work as a team, and leave egos at the door. What to Know Before You Apply We’re grateful for the interest in joining Fullscript. To make sure your application reaches our hiring team, please apply directly through our careers page. A quick note: Due to the high volume of applications, we’re not able to respond to phone or email inquiries about application status. If there’s a match, our team will reach out directly. Fullscript is an equal opportunity employer committed to creating an inclusive workplace. Accommodations are available upon request at [email protected]. All offers are contingent on successful background checks conducted in compliance with federal, state, and provincial laws. We use AI tools to support parts of the hiring process, including screening and reviewing responses. Final hiring decisions are always made by people and follow all applicable privacy and employment laws in Canada and the U.S. Learn More www.fullscript.com @fullscriptHQ on instagram Let’s make healthcare whole

Experience leading ecommerce or transaction-critical systems, payment integrations such as Stripe, platform modernization or large refactors, technical architecture, and direct engineering people management.

Key Responsibilities

• leading engineering
• designing integrations
• managing payments

Skills & Tools

Stripe

Job Details

• Category: Engineering
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — Ottawa or Calgary or Toronto
• Languages: English

Benefits

• Generous paid time off
• Tuition reimbursement
• Retirement plan

About Fullscript

A health technology company providing practitioners and patients with tools, insights, and access to healthcare products. — Industry: Information Technology