Entry‑Level Customer Service Representative – Remote, First‑Time Resolution Specialist – Health Insurance Support at brighthush

About brighthush

brighthush is a leading provider of comprehensive health‑insurance solutions across the United States. With a mission to empower individuals and families to live healthier, brighthush blends innovative technology, compassionate care, and a commitment to community well‑being. Our remote‑first culture enables employees to work from the comfort of their homes while staying connected to a vibrant, collaborative team that values diversity, creativity, and continuous improvement.

Why Join brighthush?

At brighthush, you’ll be part of a forward‑thinking organization that places people at the center of everything we do. We offer:

• Impactful Work – Every customer interaction helps people navigate complex health‑insurance landscapes, ensuring they receive the coverage and support they need.
• Growth Mindset – From on‑boarding training to advanced certifications, we invest in your professional development.
• Flexibility – Work from home in Arkansas, Washington, Oregon, Utah, Idaho, North Dakota, or Minnesota, with a preference for candidates residing in Arkansas, Utah, Idaho, and North Dakota.
• Inclusive Culture – A supportive environment that celebrates individuality, encourages open dialogue, and fosters teamwork across all levels.

Key Responsibilities

• Customer Interaction – Engage with members, groups, and providers via phone, chat, and email to resolve inquiries related to health‑insurance plans, benefits, and eligibility.
• First‑Time Resolution – Strive to resolve issues on the first contact whenever possible, documenting all interactions accurately in our CRM system.
• Information Retrieval – Conduct thorough research using internal databases, policy documents, and cross‑functional experts to find precise answers.
• Communication Excellence – Articulate complex insurance concepts in clear, jargon‑free language, tailoring explanations to diverse audiences.
• Compliance & Privacy – Adhere to HIPAA guidelines and state/federal regulations, safeguarding sensitive customer data at all times.
• Continuous Improvement – Provide feedback on process gaps, suggest enhancements, and participate in quality assurance initiatives.
• Team Collaboration – Work closely with underwriting, claims, and product teams to ensure seamless customer experiences.
• Ad Hoc Projects – Take on additional responsibilities as assigned, contributing to company goals and initiatives.

Essential Qualifications

• High school diploma or equivalent.
• Minimum two (2) years of experience in a specialized customer‑service environment, or two (2) years of college coursework (at least 48 credit hours) plus one (1) year of relevant experience.
• Proficiency in computer literacy, including Microsoft Office Suite and CRM platforms.
• Strong written and verbal communication skills in business English.
• Demonstrated ability to multitask, prioritize, and manage time effectively in a high‑stress environment.
• Excellent active listening and problem‑solving abilities.
• Independent thinker who can work autonomously while maintaining high accuracy.
• Passion for delivering exceptional customer service and a commitment to first‑time resolution.
• Successful completion of the company’s Customer Service Assessment.

Preferred Qualifications

• Experience in the health‑insurance or financial services industry.
• Knowledge of HIPAA regulations and privacy best practices.
• Previous exposure to remote work environments and virtual collaboration tools.
• Certifications in customer service, conflict resolution, or related fields.
• Fluency in additional languages to serve a diverse customer base.

Core Skills & Competencies

• Active Listening & Empathy
• Critical Thinking & Analytical Reasoning
• Time Management & Prioritization
• Detail Orientation & Organizational Skills
• Adaptability & Resilience in High‑Pressure Situations
• Team Collaboration & Cross‑Functional Communication
• Proficiency in Data Entry, Documentation, and CRM Usage
• Customer‑Centric Mindset with a focus on First‑Time Resolution

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Service Representative I, you’ll have access to:

• Structured onboarding programs that cover product knowledge, compliance, and customer‑service excellence.
• Mentorship from senior representatives and managers who share insights and best practices.
• Internal certification tracks in areas such as claims processing, policy administration, and advanced customer‑experience strategies.
• Opportunities to transition into specialized roles—such as Claims Analyst, Product Specialist, or Customer Experience Lead—based on performance and interest.
• Annual performance reviews that align career goals with organizational objectives, ensuring a clear path for advancement.

Work Environment & Culture

brighthush’s remote‑first model empowers you to balance professional responsibilities with personal commitments. Our culture is built on:

• Transparency – Open communication channels, regular town‑hall meetings, and accessible leadership.
• Collaboration – Cross‑functional teams that share knowledge and celebrate collective successes.
• Well‑Being – Comprehensive wellness programs, mental‑health resources, and flexible scheduling.
• Recognition – Employee awards, spot bonuses, and public acknowledgment of outstanding contributions.
• Community Engagement – Volunteer initiatives, health‑education workshops, and partnerships with local organizations.

Compensation & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary range of $22.88 to $28.85 per hour, commensurate with experience.
• Performance‑based bonuses and incentive programs.
• Health, dental, and vision insurance plans with employer contributions.
• Retirement savings plan (401(k)) with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Professional development stipend and tuition reimbursement for relevant courses.
• Technology stipend to support a high‑quality home‑office setup.
• Employee assistance program and mental‑health resources.

How to Apply

Ready to make a difference in people’s lives while advancing your career? Click the link below to submit your application and join the brighthush family.