Epic Resolute Manager Technology and Digital Services
- Department: TDS Applications
- Primary Work Location: Phoenix, AZ
- Schedule - Shift - Hours: Regular FT 40 Hours Per Week - Days
Summary
The Manager, Technology & Digital Services is responsible for the operational management of specific enterprise technology services, platforms, or support functions. Reporting to a Director, this role ensures the delivery of reliable, secure, and efficient technology services that support clinical operations, business processes, and patient care. The Manager leads teams, manages day-to-day service operations, and drives continuous improvement in service delivery and customer satisfaction. Current Epic certification in one or more of the following Resolute HB Admin, Resolute HB Claims and Electronic Remittance Admin, Resolute PB Admin, Resolute PB Claims and Electronic Remittance Admin preferred. Annual Salary Range: $113,734.40 - $167,752.00 Remote position Qualifications Education:- Bachelor’s degree in Information Technology, Computer Science, Business, or related field preferred or commensurate work experience.
- 8+ years of experience in enterprise IT or digital services is required.
- 2+ years of team leadership or supervisory experience preferred.
- Experience supporting enterprise platforms or healthcare IT environments preferred.
- Service Delivery Management
- Technical Operations
- Incident & Problem Management
- Stakeholder Communication
- Team Leadership
- Operational Improvement
8+ years enterprise IT experience required; 2+ years team leadership preferred; Epic Resolute certification preferred; bachelor's degree in IT or related field preferred.
Key Responsibilities
- managing technology services
- leading teams
- improving service delivery
Skills & Tools
Epic Resolute
Job Details
- Category: Information Technology
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — Phoenix, Arizona, United States
- Salary: USD 113,734 – 167,752 / year
- Languages: English
About Valleywise Health
A healthcare organization providing clinical operations and patient care services. — Industry: Healthcare