Epic Support Analyst II
We are so glad you are interested in joining Sutter Health!
Organization:
SHSO-Sutter Health System Office-ValleyPosition Overview:
Plays a pivotal role in ensuring exceptional customer satisfaction. The front line of our customer support, troubleshooting issues, providing technical expertise, triaging issues, and delivering top-notch solutions to enhance the customer experience.Job Description:
EDUCATION:
Equivalent experience will be accepted in lieu of the required degree or diploma.
- Associate's degree in Computer Science, Information Technology, or related field
CERTIFICATION & LICENSURE
- Epic certification in assigned area of responsibility within 6 months of hire *Epic Ambulatory Certification or Accreditation*
TYPICAL EXPERIENCE:
- 1 year recent relevant experience
Job Shift:
DaysSchedule:
Full TimeShift Hours:
8Days of the Week:
Monday - FridayWeekend Requirements:
As NeededBenefits:
YesUnions:
NoPosition Status:
Non-ExemptWeekly Hours:
40Employee Status:
RegularSutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.
Pay Range is $38.55 to $57.83 / hour. Sacramento Valley Area Pay Range is $38.55 to $57.83 / hour. San Francisco Bay Area Pay Range is $44.34 to $66.51 / hour.The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.
Associate's degree in Computer Science, IT, or related field (or equivalent experience); Epic certification within 6 months; Epic Ambulatory Certification required; 1 year recent relevant experience; weekend availability as needed.
Key Responsibilities
- troubleshooting technical issues
- triaging support requests
- delivering customer solutions
Skills & Tools
Epic
Job Details
- Category: Information Technology
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — Sacramento or Emeryville or Los Altos or Modesto
- Salary: USD 80,184 – 120,286 / year
- Languages: English
About Sutter Health
A healthcare network providing comprehensive medical services and support. — Industry: Healthcare