Events Program Manager
Job Description: It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Benefit options available through Magnit Global, depending on contract factors and upon meeting requirements.
About the Role
ServiceNow's Executive Advisory Board (EAB) is a Global CIO forum bringing together senior customer executives and ServiceNow leadership twice yearly. We're seeking an experienced events professional to own end-to-end logistics and program coordination for our EAB meetings, ensuring a seamless, high-touch experience for C-level attendees.
Key Responsibilities
Event Logistics
- Manage all meeting space, restaurant, and hotel bookings and contracts, working directly with venue partners and internal facilities contacts
- Coordinate ground transportation for customer attendees, including flight tracking and car service arrangements
- Source and manage customer gifts
- Oversee catering, including collecting and accommodating dietary restrictions and allergies
On-Site Management
- Serve as the on-site point of contact during the event, greeting customers and ensuring their needs are met throughout
- Manage day-of logistics and troubleshoot issues in real time to ensure a seamless experience for attendees
Program Coordination & Communications
- Format and finalize the meeting agenda (content developed by internal leadership), and prepare for distribution by the EAB sponsor
- Prepare and finalize internal briefing materials and EAB member profiles
- Prepare the customer-facing meeting details and logistics deck for the EAB sponsor to send to customers
- Take notes on-site and assist in finalizing the post-meeting summary/minutes (led by internal leadership), prepared for the EAB sponsor to send to all EAB members
- Draft internal and customer pre-read materials for the EAB sponsor's review and distribution
Presentation & Content Support
- Assist with presentation prep for internal speakers and P5 stakeholders
- Support dry-run coordination and scheduling
Qualifications
- 7+ years of experience in executive events, corporate meeting planning, or program management, ideally supporting C-level or board-level programs
- Proven track record managing vendor relationships (hotels, venues, restaurants, transportation)
- Strong written communication skills; experience producing polished, executive-ready materials
- Highly organized, deadline-driven, and comfortable managing multiple concurrent workstreams
- Experience with purchasing/expense processes (P-Card or similar) a plus
- Availability to travel to NYC for the one-time on-site meeting, October 14-15
Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.