Executive / Sr. Executive - Renewal & Retention
This is a remote position.
The Renewal and billing executive will be responsible to not let the client leave us at the time of renewal. The agent has to be champion in managing the client related tasks at the front end and the operational tasks at the back end. Job description:- Ensure timely renewals of clients on a monthly basis
- Ensure timely payments of bills at the time of renewals
- Coordination with team members across departments
- Following with existing clients for monthly renewals
- Maintaining monthly reports related to the clients renewals, cancellations, upgrades.
- Ensuring timely payments from the existing clients of billing, renewals, upgrades
- Handling client tickets regarding to renewal purpose
- Submission of daily, monthly and quarterly reports to the reporting manager
Requirements
Requirements:- Excellent written and verbal communication skills, coordination with cross-functional teams such as, CSMs, sales.
- Excellent negotiation skills
- Strong phone contact handling skills and active listening
- Ability to multi-task, prioritize and manage time effectively
- Ability to handle lot of calls (60 per day)
- Handling renewals on monthly basis
- Ensuring the successful and on-time renewals for the account prior to the subscription end date
- Executing all renewal back-end work in a timely manner
- Ensuring timely bill payments at the time of renewal follow ups
- Handling client tickets related to renewals
- Handling monthly retention cases
- Timely submission of monthly and daily reports
Benefits
100% Remote Working Flexible work hoursOriginally posted on