Experienced Administrative Assistant & Customer Service Representative – Group Health Insurance Agency – Contract to Hire at brighthush

About brighthush and the Group Health Insurance Landscape

brighthush is a forward‑thinking provider of group health insurance solutions, dedicated to delivering exceptional service to employers and their employees. In an industry where clarity, compliance, and compassion are paramount, brighthush stands out by combining deep industry expertise with a culture that values innovation, collaboration, and continuous learning. Whether you’re a seasoned professional or an ambitious newcomer, you’ll find a place at brighthush where your contributions matter and your career can flourish.

Why This Role Is a Game‑Changer

We’re looking for a reliable, detail‑oriented Administrative Assistant & Customer Service Representative who thrives in a fast‑paced, client‑focused environment. This role is more than a set of tasks—it’s an opportunity to become an integral part of a growing insurance and financial services team, to master industry‑specific systems, and to shape the way we support our clients. Starting with 15 hours a week, the position offers a clear path to increased responsibilities, higher pay, and the chance to transition into broader roles within brighthush’s expanding portfolio.

Key Responsibilities

• Deliver professional, courteous customer service to employer clients and their employees via phone, email, and chat.
• Handle inbound and outbound calls with confidence, ensuring every interaction reflects brighthush’s commitment to excellence.
• Communicate effectively with clients, employees, insurance carriers, and vendors, maintaining clear, timely, and accurate records.
• Assist with employee enrollments, terminations, eligibility changes, and other benefits administration tasks.
• Track and follow up on service requests, ensuring all items reach completion within established deadlines.
• Schedule meetings, calls, appointments, and follow‑ups, coordinating across multiple stakeholders.
• Maintain meticulous notes and client information in our CRM and internal systems, ensuring data integrity and confidentiality.
• Support renewals and Open Enrollment administrative tasks, contributing to smooth, compliant processes.
• Organize documents, correspondence, and electronic client files, keeping the system clean and accessible.
• Follow established workflows, checklists, systems, and procedures, while proactively identifying gaps and suggesting improvements.
• Identify missing information or potential issues, taking appropriate steps to resolve them before they impact service quality.
• Uphold strict confidentiality when handling employee, health insurance, and business information, adhering to HIPAA and other privacy regulations.

Essential Qualifications

• Strong phone etiquette and customer‑service mindset.
• Prior experience in customer service or as an administrative assistant.
• Highly organized, with excellent scheduling and follow‑up skills.
• Detail‑oriented, ensuring accuracy in all tasks.
• Reliable, consistent, and accountable—able to work independently.
• Professional written and verbal communication skills.
• Comfortable speaking directly with clients and resolving service issues.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and willingness to learn CRM systems and carrier portals.
• Strong problem‑solving skills and good judgment.
• Commitment to confidentiality, data security, and HIPAA compliance.

Preferred Qualifications

• Experience in group health insurance, employee benefits, healthcare administration, HR benefits, or related financial services.
• Familiarity with insurance carrier portals and benefits administration software.
• Background in a fast‑paced, high‑volume call center or client‑service environment.
• Previous exposure to compliance requirements such as HIPAA, GDPR, or similar data‑privacy frameworks.
• Interest in pursuing a long‑term career within the insurance and financial services industry.

Skills & Competencies for Success

• Communication: Clear, concise, and empathetic communication across multiple channels.
• Technical Proficiency: Ability to quickly learn and navigate new software, portals, and data systems.
• Time Management: Prioritizing tasks, meeting deadlines, and juggling multiple service requests simultaneously.
• Analytical Thinking: Identifying patterns, spotting missing data, and proposing solutions.
• Adaptability: Thriving in a dynamic environment where processes evolve and new challenges arise.
• Team Collaboration: Working effectively with cross‑functional teams—claims, underwriting, compliance, and finance.
• Customer‑Centric Mindset: Putting the client’s needs first while balancing internal priorities.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent. As you master the day‑to‑day responsibilities, you’ll be invited to:

• Take on additional hours and responsibilities as the business expands.
• Participate in specialized training on benefits administration, carrier portals, and compliance regulations.
• Shadow senior team members in client negotiations, enrollment drives, and renewal strategies.
• Explore cross‑departmental projects—such as supporting the owner’s financial advisory practice—providing exposure to a broader financial services ecosystem.
• Earn certifications in benefits administration (e.g., Certified Employee Benefits Specialist) through our tuition‑reimbursement program.

Work Environment & Company Culture

brighthush offers a remote, flexible work environment that values work‑life balance. Our culture is built on:

• Collaboration: Regular virtual huddles, knowledge‑sharing sessions, and open communication channels.
• Innovation: Encouraging new ideas to improve client service and internal processes.
• Integrity: Upholding the highest standards of confidentiality, compliance, and ethical conduct.
• Growth Mindset: Continuous learning through workshops, webinars, and mentorship.
• Recognition: Celebrating achievements, milestones, and contributions through virtual shout‑outs and rewards.

Compensation, Perks, and Benefits

While the role starts at $18 per hour for 15 hours a week, the compensation structure is designed to reward performance and commitment:

• Hourly rate ranges from $18 to $20, with potential increases based on experience and workload.
• Opportunity to transition from independent contractor to full‑time employee, unlocking additional benefits.
• Access to a comprehensive benefits package—including health, dental, vision, and retirement plans—once you become a full‑time team member.
• Paid time off, flexible scheduling, and a supportive remote work setup.
• Professional development stipend for certifications, courses, and conferences.
• Regular team‑building events, both virtual and in‑person, to foster camaraderie.

How to Apply

If you’re ready to bring your customer‑service expertise, organizational skills, and passion for the insurance industry to a forward‑thinking team, we want to hear from you. Submit your application through the link below, and let’s explore how you can grow with brighthush.

Apply to this job

Join brighthush Today

At brighthush, your work makes a real difference—helping businesses secure the health and well‑being of their employees while advancing your own career in the dynamic world of insurance and financial services. If you’re reliable, detail‑oriented, and eager to grow, this is the role for you. Apply now and become a vital part of our mission to deliver outstanding service and innovative solutions.